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Real Reviews from VERIFIED CUSTOMERS
Donald G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service very friendly, and kept me informed Thanks
7/16/2015
William S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great work. Looks perfect!
7/15/2015
Kari R. VERIFIED CUSTOMER
Vehicle Make : Honda
The people are nice at Kraft's Body Shop. You guys fixed my air conditioner and that was a pleasant surprise and an added bonus! I will definitely come back.
7/14/2015
Laree D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks, folks.
7/11/2015
Terry C. VERIFIED CUSTOMER
Vehicle Make : Honda
This is the second time we have had repair work done by Kraft's and our current experience was disappointing. Communications from Kraft's were confusing and contradictory. I was given four different delivery dates through various texts and phone messages. While an insurer covered all expenses, I think the final charge at 5600 was three times the original estimate, and about a third of the trade in value of the vehicle. Finally, I had to bring the vehicle back Friday the 26th due to brake system noise. While only time will tell, at this point I'm not sure I could recommend Kraft's in the future.
6/27/2015
Grace P. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I liked that you kept me informed every day. Ruben was very helpful. in all a good experience.
6/14/2015
David B. VERIFIED CUSTOMER
Vehicle Make : Ford
The auto detail team did a great job.
5/27/2015
John C. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service
5/23/2015
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
First of all, when I called, it was about 9 AM, and the outgoing message still said that nobody was in and to leave a message, even though it also said that the shop opened at 7 AM. Then when I brought my car in, the receptionist was on vacation, and somebody else checked me in. He called me Mrs. Holt, which is incredibly offensive to me, as I am not married nor ever will be, nor am I heterosexual. And I actually prefer to be called by my first name or correct title: doctor. So I did inform him of that, but please, come on, this is the 21st-century! Mrs.???
5/15/2015
Jason P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was supposed to be done from Wednesday to Friday. I called Thursday late afternoon because I hadn't heard yet. Then I was told it would be done Monday, so I had to rent a car. Then I called Monday because I hadn't heard, and then I was told Tuesday. I called Tuesday, and was told 5:30 PM. I came by and had to wait another 15 minutes. Upon picking it up I noticed some overspray that needed to be scraped off the back window, and when I drove home I noticed that the headliner and internal area around the sunroof had dirt and grease and hand prints on it that need to be cleaned. Overall I didn't feel like I was a priority. They would rather focus on servicing my insurance company and trying to get me to rent a car from Enterprise because they have a relationship there.
5/14/2015
Martin P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent craftsmanship, customer service and very much appreciated text and phone work status updates throughout the repair process.
5/9/2015
Roland S. VERIFIED CUSTOMER
Vehicle Make : Audi
The finished product look really good and I can see no visible defects in the repair. Looks like new again. Thanks.
5/1/2015
Amy J. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Everyone was great and so helpful. From Susan to Reuben to the gentleman who checked in the car. Reuben even went 100% beyond to help with me getting some stickers off the windshields! Thanks so much!
4/30/2015
Julie H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kraft's employees embody what customer service should look like - kind, courteous, professional... I recommend you with the highest of commendations. Thank you for making this a fluid and easy experience. Your work is of the highest standard! THANK YOU! We are lucky to have you in our community. With appreciation, Julie :)
4/24/2015
Matthew C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Perfect job and great scheduling help. Thanks all!
4/20/2015
Lawrence D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated that I was kept up to date via email, my 2nd time with Kraft everyone is always very nice
4/19/2015
Anna K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for wishing the car! Awesome lasting impression down to the sparkly wheels
4/18/2015
Steve W. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Awesome as usual.
4/18/2015
Stacy T. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The shop did a perfect job from setting up my appointment (Hi Susan!), to the emails and calls from Tom and Sean about the progress of the work, to the spot on color match and hand painting of my pinstripe. The above and beyond attention to my airbag light shines forth on the excellence of Kraft's customer service. I love The Baby MINI, and Kraft took excellent care of it. I have been a customer for 2 cars in 15 years now, and I recommend Kraft to anyone who needs body work.
4/11/2015
David P. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was thoroughly pleased with my experience at Kraft's Body Shop. Rubin was particularly excellent from the moment I stepped foot in the shop. He gave me a fully detailed estimate that included options for different levels of repair. He even insisted I take some touch up paint to cover a few scratches that were beginning to show signs of rust. That's some pride in ones work! One very slight negative---it was very difficult to get my car scheduled for repair b/c of how busy the shop is. I ended up calling 3 times before actually getting my repair scheduled for 3 weeks later. Not a huge deal but something to look at if you want to take your level of service up even one more notch. Overall, an awesome experience and the repair job was outstanding.
4/2/2015