Ruben and his team did a great job on my Mercedes Benz cls63amg. I was hesitant at first because of what I paid for my car but they did a professional job and were more than accommodating. Will definitely recommend my friends to this shop for life
3/30/2016
Lori W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The bottom right area of bumper had very obviously badly painted runs in top coat. This should have been seen in quality control. Now we need to bring the car back in. So we need to rent a car again. You're a top notch shop. Im very surprised. Not happy at all. I need to bring truck in under claim also. I hope that goes well now too. Please contact us
3/26/2016
Anita G. VERIFIED CUSTOMER
Vehicle Make : Subaru
I appreciated going that additional step in fulfilling a few extra requests. That became the deciding factor over choosing someone else. I also liked the calls and e-mails which made the process both professional and personal. Excellent work and I now know where I will return in the future.
3/11/2016
Gregg J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Top notch all around! Ruben Pulido my service advisor made sure the car appeared and drove just like the day it rolled out of the factory.......and with this particular car, not an easy task. The entire staff works well with one another including Suzanne who is most gracious and accommodating. No better auto body shop in Santa Cruz.......highly recommended.
3/8/2016
Sandra F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great communication
3/4/2016
Helen M. VERIFIED CUSTOMER
Vehicle Make : Honda
Kraft auto body has a very patient kind receptionist and an amazing estimator Rubin who really could not be any better. He is so compitent friendly and makes you feel important and someone who matters.
2/19/2016
Neville L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Overall excellent service. A place for improvement - in communicating status to the customer. It was I who had to call late in the day to find out if my car was going to be competed that day. This made it very hard to plan logistics.
I never got a call from your team, and your "status" emails always came too late.
Also, job took 3 working days longer than estimated - some for good reason, some not so much.
Regards, Neville
****-****-xxxx
2/11/2016
Robert C. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was great
2/6/2016
Christopher V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Only complaint is that estimate was 2-3 days but it actually took 7 days and I had to pay for a rental car out of pocket during that time. Otherwise experience was great!
1/29/2016
Lucille H. VERIFIED CUSTOMER
Vehicle Make : Honda
Reuben is worth 1B. I hope you pay him well. He is sooooooooooooooo knowledgeable.
1/23/2016
Anette H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Drivers door situation being addressed by mechanic now- more about that after appt on Wednesday, and overspray in engine area.
1/22/2016
Sue W. VERIFIED CUSTOMER
Vehicle Make : Honda
I really think you guys are great.I like all the communication. The job is awesome and Susan is friendly and professional. Ruben is friendly, professional as well as personable.
1/22/2016
David M. VERIFIED CUSTOMER
Vehicle Make : BMW
They've always been my 'go to' body shop '
1/18/2016
Robert F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I found the reception to be extraordinary from the estimate appointment (helpful temporary sideview mirror fix) to pick-up of my car. Rueben is such an expert that he instilled complete trust and competency. He made us feel our situation was important and communicated the progress of our car every step of the way. That being said, most importantly the repair work was exceptional!
1/17/2016
Ed S. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional, Timely, Good Communication, Genuinely Friendly. Always my choice over the years.
1/16/2016
Kelly K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rubin was above and beyond!!!
Thanks
1/14/2016
Rosemary W. VERIFIED CUSTOMER
Vehicle Make : Honda
Welcome the communication on the progress,and the professional attitude ,on job well done . Thank you !
1/12/2016
Justin B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for the great job! My car is better then when I bought it!
12/29/2015
Bradley H. VERIFIED CUSTOMER
Vehicle Make : Honda
you guys do excellent work thanks
12/27/2015
Jonathan A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ruben was very professional and my car looks great. Kraft handled everything for me.
Thank you Kraft,
Heidi Allen