Brian was great to work with and made the experience as painless as possible. Great communication throughout the entire process! Felt my car was in the best hands and was as important to Kraft's team as it is to me.
8/4/2016
James D. VERIFIED CUSTOMER
Vehicle Make : Ford
Appreciate Kraft's quality operation. Well organized operation. Friendly capable employees.
8/2/2016
Sterling C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wonderful work and services!!!
8/2/2016
Mirabai H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was wonderful.
8/2/2016
Himawan B. VERIFIED CUSTOMER
Vehicle Make : Acura
Good service & communication, friendly & helpful staffs.
7/29/2016
Joe W. VERIFIED CUSTOMER
Vehicle Make : Mazda
After returning home, I noticed the mirror cover was damaged. I called and asked to speak with Reuben and have yet to receive a return call.
Joe W
7/26/2016
Jose M. VERIFIED CUSTOMER
Vehicle Make : BMW
Brain and the entire team at KBS were great!
7/25/2016
Judith H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Most everything was super. But when I inspected the car, the trunk cover was put in backwards and one of your kind employees helped me. I do not know if it was necessary to remove this cover to fix the doors ? I found a couple of small parts inside the vehicle. The important repairs(2 claims) where great. Your staff is grand and patient. Thanks again for a job well done.
JUDY ****
7/25/2016
Tracey G. VERIFIED CUSTOMER
Vehicle Make : Honda
Extremely professional, high quality, and excellent customer service. Thank you!
7/13/2016
David K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you Brian for being so thorough every step of the way!
7/11/2016
Karen T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car is running great!! Thank you for excellent work !!
7/7/2016
Ryan S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Brian, and every one else who works at Kraft's was very helpful and informative. I greatly appreciate the regular updates on the status of the repair.
7/2/2016
Gilmore E. VERIFIED CUSTOMER
Vehicle Make : Honda
3rd experience and very satisfied as you know there are many choices and I have chosen Kraft even though i live in Los Gatos. It is worth the drive. Like the guarantee too.
6/30/2016
Lori L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Yes, definitely take your car to Kraft! They are efficient, friendly, perfectionist professionals who transformed my car to an immaculate state. They are and competent and kind.
6/30/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The service from start to finish was prompt and professional and my car was completely restored to it's original luster! I'm pleased that USAA is contracted with this superior company!
6/25/2016
Ron C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Professional, personable and timely. Ruben is the best and Kraft is fortunate to have him on their team.
6/19/2016
Bob K. VERIFIED CUSTOMER
Vehicle Make : Toyota
When I picked up my car first time it was dirty and I couldn't tell if the damage was repaired After it was washed I noticed there is some more scratches on the roof of the car and also on the rear passenger door. Kraft body shop had to give me a rental car and fix the scratches which took two days. When I came to pick your car up it was dirty again and had to be washed so that I could inspect the outside of the car . It had pen marks from where the inspector had marked the car were the roof need to be repaired again. I was disappointed that there wasn't some better quality control or a manager would inspect the car before I was offered to pick it up again.
6/17/2016
Stefano C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car was delivered when promised. Process was clear. People were cordial and friendly. Can't complain.
6/16/2016
Neely F. VERIFIED CUSTOMER
Vehicle Make : BMW
So glad I brought my BMW to you guys! Brian and Sal were so gracious and helpful. The repairs look great and I really liked the auto-update emails I received. Besides the convenient auto- emails, Brian sent me the estimate right when he said he would and updated me on the repairs by phone too. I'm really impressed with the professionalism and courtesy I received. Thanks again for doing such a great job and kudos to the awesome employees of Kraft's! - Neely F