It's too late to have me completely satisfied. You did not deliver my car properly repaired. The fact that I was assured by Ruben that he personally inspected my car when before delivery, only to find the plastic moldeing above the rear tire not properly secured to the car, is very disappointing. So now the moldeing has double sided tape holding it "into shape" ( and possiblly damaged). It turns out that i have been asked to bring the car back to have it properly secured. You had my car for 3 weeks....it seems like you have no time to do it right but plenty of time to do over (this wastes my time). I hope your recovery service is better. You hav lowered my trust in your ability. I am sure that is not the reputation you are striving for.
8/27/2016
Donna S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Having my car worked on by Krafts Auto Body was a great experience.
8/27/2016
Jena M. VERIFIED CUSTOMER
Vehicle Make : BMW
I was struck by the positive work environment that all your employees have created. You all waltz together in kindness and respect. It was delight to witness a an unuasual moment of your giving spirit when 2 , I assume, homeless men came in for coffee and the charging of a cell phone. Thank you, Jena M
8/26/2016
Reilly.dwayne Lee. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was friendly and explained everything. The process flowed smoothly and was seamless with the rental car. You have an excellent and professional team.
We'd definitely recommend you!
8/26/2016
Christina L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great great service! They worked with my busy schedule -arranged for the rental car and even detailed my car when they were done! Amazing service! I highly recommend! Thanks all!!
8/26/2016
Sydney W. VERIFIED CUSTOMER
Vehicle Make : Porsche
You guys are great to deal with and a special thank you to Ruben who is A#****
8/25/2016
Lee B. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was provided with excellent, friendly and timely service.
8/24/2016
Gary T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very comitted to getting the job done and done properly. Kept me well informed of the repair progress.
8/23/2016
Tarik G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Vehicle repair looks really good, but my Bakflip tonneau cover was damaged during the repair. Documented at pickup and will talk to my contact there. Monday.
8/22/2016
Jill R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Brian was great to deal with.
8/20/2016
Phil B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ruben and the whole crew always do a great job from end to end
8/20/2016
Mary L. VERIFIED CUSTOMER
Vehicle Make : Honda
Your service was excellent. The text updates were useful and efficient. Thank you.
8/18/2016
Gary C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I could not have had a better experience, THANK YOU for a job well done
8/18/2016
Michael S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair looked fine. I wasn't happy with Brian, the guy who was doing most of the communicating. He needs to talk slower. He needs to explain in a kinder, softer way what the situation is. If you want to know more, you can contact me.
Berdell ****
8/17/2016
Brendan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks Ruben
8/17/2016
Barbara P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Ruben and associates:
Thanks, folks! I'm impressed. You give great service, and I really appreciate that. It's getting hard to find these days. Also, I was not expecting the wonderful interior cleaning, which it desperately needed. Once again, thank you.
Barb Polhamius
8/12/2016
Aaron B. VERIFIED CUSTOMER
Vehicle Make : Porsche
Ruben and the paint manager Mark were awesome to deal with. They took a botched front bumper job on my Porsche and produced a work of art. They took care of me from the very beginning of the process. They were professional and courteous. The work was of the highest quality and was completed when they said it would be. I was very happy overall with my experience.
8/11/2016
Mike B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys are the best!
8/10/2016
Richard H. VERIFIED CUSTOMER
Vehicle Make : Jeep
I've had Kraft's do work for me since 1976. The
quality was always the best when Dan was out surfing!!!
8/6/2016
Bonnie P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything looked great! Although I did see a crack in the lifting back door that I hadn't noticed before.
I will call first thing in the morning. Thanks!