The only good to come of my recent traffic accident was the kind treatment by your staff. Ruben, in particular, went out of his way to be helpful. Thank you!
10/17/2016
Briana R. VERIFIED CUSTOMER
Vehicle Make : Honda
I really appreciated the updates on the status of my car.
10/14/2016
Lorna B. VERIFIED CUSTOMER
Vehicle Make : BMW
As far as the repairs go, everything was great. However at some point all my info on dash - clock, milage, service reminders etc were cancelled or deleted including my radio stations. For some of the settings to be restored, I needed to refer to the owners manual. If they had to shut down or disconnect my battery for some reason, I would have appreciated knowing that when I picked up my car. The body work was in the rear right corner so am not sure why battery etc had to be disconnected.
Overall, you do great repair/body work and I will continue to use your services should the need arise in the future.
10/12/2016
Charles M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ruben was outstanding
10/8/2016
Paula B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ruben shared updates regularly and I am very happy in regards to the finished work and price..
10/8/2016
Christina P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car looks perfect. It didn't take as long as they thought to fix it and everyone was very conscientious. Pleasure to have such a nice place to help me with the accident.
10/5/2016
Julianne N. VERIFIED CUSTOMER
Vehicle Make : Infiniti
My car looks great!
10/4/2016
Clara O. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very helpful. They did an excellent job working on the car and were very considerate of cost. Communication with me about how it was going was excellent. I would recommend Kraft to anyone who needs work on their car. Thank you so much!
10/2/2016
Shawnee M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I sent an email regarding my concerns with making sure the car is perfect. :)
Your customer service was wonderful. Everyone was very helpful and offered very good communication.
Thanks,
Shawnee
10/2/2016
Harshal V. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Overall good experience.
9/27/2016
Linda P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for completing the work before the weekend, so we could use it. Also thank you for allowing us to bring it back to complete the stripes on both sides.
9/25/2016
Jim H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Krafts was wonderful, got the car fixed before I could love my rental car. Kraft's is awesome. I would 100% recommend Kraft's.
Thank you for making our car look good as new!
You have a great staff there, cheers!
Paige and Jim H
9/20/2016
Adrian W. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome job. Highest satisfaction
9/20/2016
Jesse C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We had a great experience overall, and were very happy with the work completed on our truck. The only negative I could come up with is that everytime we called in to check on the status, I had to wait for a call back because the guy we needed to talk to was always busy. However, the return calls were usually quickly done. So overall, THANKS!
9/19/2016
Mark S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs done on the car were not very good, with several areas on the "reconditioned" bumper not looking good at all.
I have re-booked to have the repair done right and I hope that it will be so.
However, it is a pain dealing with drop off/rental car/pick up when these issues should have been seen by one of your personnel.
I am surprised as Kraft has such a good reputation that you would not have caught such blatant issues on the repair.
9/4/2016
Murray N. VERIFIED CUSTOMER
Vehicle Make : Ford
Dan runs a first-class operation....
9/3/2016
Terrie D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Would have liked an accurate estimate of the time the car was going to need to be in the shop. The estimated time of completion was delayed twice. The repairs were done very nicely. I did not receive an estimate of repairs from your company but one was made available online through Nationwide. Didn't really have time to try and access it online. A text message with the cost of repair and insurance coverage would have been great.
9/2/2016
Jeremy R. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job, and very professional!
9/1/2016
Noah F. VERIFIED CUSTOMER
Vehicle Make : Mazda
I have used Kraft's many times and every time I am so impressed with the quality, professionalism, and ease of the experience. Car problems can be overwhelming, but when I go through Kraft's, everything is seamless- from the insurance, to the scheduling, and even renting a car. Everyone I have worked with at Kraft's is friendly, knowledgable, and professional.