Notified of status daily, when completed received a call. great customer service
1/10/2017
Rachel B. VERIFIED CUSTOMER
Vehicle Make : Mercury
I am disappointed with how the communication was handled through the process. I called my evaluator, Kevin Hammel with a time sensible question and he told me he would get back to me later that day. I never received a phone call and waited until about noon the next day to call back again. I then spoke with Brady, a manager, that my boyfriend would be needing to pick up the car for me. He told me he made a note about it and it should be no problem for him to pick up the car. My boyfriend went today to pick up the car and no one knew that he was authorized to pick it up. So he had to wait an hour for someone to come back from lunch to approve it. I was told this wasn't going to happen and I am very dissappointed in this experience. If you say you are going to call or make a note about something, you need to do it.
1/7/2017
Alexis C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Peter treated me with Excellent customer service and was very professional. I was very pleased with everything.
12/24/2016
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Email notifications are great, work done quickly & staff very friendly
Good experience
12/22/2016
Randall K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Matin was fantastic! He kept me well informed every step of the way. The substantial body work and paint by the shop crew
was exceptional. Overall, my experience exceeded expectations.
Sincerely, Randy Koenig
12/10/2016
Joyleen P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
What an amazing experience!! I was never worried about my car and I always knew what was going on! I love the text system, I was always updated and I didn't have to remember to make phone calls to find out when my car would be done...Thank you!!! The staff as very professional and very accommodating!
A great experience overall!!! THANK YOU!!!
Joy
12/9/2016
Linda T. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service all the way !! Keeping me advised via txt msgs was wonderful. Martin Chavas was kind enough to take my calls and answered questions. Will definitely encourage friends to use your shop for repair. Thanks again
12/6/2016
Malissa C. VERIFIED CUSTOMER
Vehicle Make : BMW
The damage to my grill was never fixed. I was to receive a call this afternoon to discuss it, but was never called. I'd appreciate it if someone would contact me so we can determine what my next step should be. ****-****-xxxx.
Malissa C
12/2/2016
Jason D. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Excellent & Fast!
11/29/2016
Xiao Y. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I am so glad to working with you!
11/19/2016
Leslie L. VERIFIED CUSTOMER
Vehicle Make : Scion
yet again another great job. Unfortunately I have had to use your services several times but it is great to know that it will get done right with great care
11/19/2016
Sarah Caitlin. VERIFIED CUSTOMER
Vehicle Make : Mazda
All was good
11/19/2016
Maryam B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The mirror was supposed to get fixed and it wasn't when I picked it up and now I have to again go back to drop off the car. Also the door was not painted completely. When you ask customer to pick up the car it means everything has been taking care of and ready! Someone should have supervised and checked it before customer check it out!
11/11/2016
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service and interaction with staff members was as painless as possible, thanks for accommodating me. I would like to suggest that you guys push enterprise to inspect the interiors of the vehicles they are renting out however. The first rental that was brought out for me has a cloth interior that was riddled with dark, indistinct stains, and had a putrid smell...
Thankfully Jewel was kind enough to set me up in a different rental.
Outside of that minor oversight I would say job well done though. Thanks all.
10/28/2016
Edward C. VERIFIED CUSTOMER
Vehicle Make : Ford
A job well done. I love the way my car looks and it was completed earlier than it was initially anticipated. Thanks - Edward J. Caruana
10/5/2016
Davis A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Bryan's communication is fantastic!
9/4/2016
Houshang M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone was courteous
9/3/2016
Michelle K. VERIFIED CUSTOMER
Vehicle Make : GMC
Great quick friendly service
9/2/2016
Jim S. VERIFIED CUSTOMER
Vehicle Make : Jeep
**** the best!
8/16/2016
Pete G. VERIFIED CUSTOMER
Vehicle Make : Toyota
My repair was completed in a timely and orderly schedule to my complete satisfaction. Kevin and the repair staff flawlessly performed and the progress emails communicated the completion time.