My truck was apparently ready for pickup the second time!!, brought it home to discover that it still was not completely repaired REALLY UNSATISFIED CUSTOMER with the overall experience " I was assured that George V. Arth & Son was going to complete the repairs by professional ?????
I was told by the owner that the reason that my truck was not completely repaired the 1st time was apparently his fault because he hurried his workers to do the job to get my truck out of the shop to the owner!!!! Unfortunately my car is my only transportation therefore I am force to be without my vehicle again until its fix completely..... And please walk around my car thoroughly to observe the things that you guys missed by returning my vehicle for the 4th time. Oh and as a courtesy I should have received my vehicle at the least with it washed and polished ALL around not just half of the vehicle.... Oh and by the way when you guys installed the tire did you guys reset / re-initialize the tire pressure because as soon as I left it has been flashing, along with missing bolts on the right side by the rear wheel and a screw on my wood and plastic bed liner, I called on Friday 12/8/17 spoke with Renee, I am not able to take my truck in on Monday morning but my husband and son will. Hopefully all this can be resolved!
12/11/2017
Iris B. VERIFIED CUSTOMER
Vehicle Make : Honda
The service was great, the people were kind and the car looks awesome!
12/9/2017
Hai P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks very much for excellent service.
11/29/2017
Jeremie H. VERIFIED CUSTOMER
Vehicle Make : Fiat
Excellent service and the owner of the shop is straight forward and helpful. I was provided with residual paint to do a couple of small touch ups on the car, which was an extremely nice gesture (reduce waste)! I’d recommend this place to anyone seeking high quality professional service.
11/28/2017
Janet P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Interior windshield had spray over both driver and passenger side. Guessing from whatever was used to clean dashboard.
Repair work looks good.
Small dents in panel just above the collision damage not addressed. While fixing the panel it would have been nice to have had the opportunity to repair these.
11/19/2017
Ralph B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Texts about car status much appreciated. Easy communication with Brian. Thank you
11/18/2017
Joan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Keep me informed and provides great service. Thank you very much!
11/16/2017
Anthony B. VERIFIED CUSTOMER
Vehicle Make : Ford
Service was great would recommend to everyone who wants a professional
11/16/2017
Nelson P. VERIFIED CUSTOMER
Vehicle Make : Ford
Very happy with the customer service and work completed in time!
11/10/2017
Moss.kenneth P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
You folks are professional, and caring of your clients. Thank you for the prompt excellent service.
10/28/2017
Leslie F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Smooth transaction, great communication, good work. Thanks much!
10/26/2017
Kathleen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your excellent customer service with every conversation whether in person or on the phone. You took the time to answer questions. Your employees showed that your company cares about their customers. Thank you!
Kathleen
10/20/2017
Carla J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone was nice and professional. I LOVE the ability to check on the progress via the app. There was no need to call and interrupt anyone. I hope I won’t need your services again, BUT, if I do, I WILL BE BACK!!!
10/19/2017
Gary H. VERIFIED CUSTOMER
Vehicle Make : Audi
Car wasn't ready when I came to pick it up. Had to rent another car and return a different day. Frustrating.
10/12/2017
Robin C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service! Finished before approximated time estimate.
10/6/2017
Kara T. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Although I had been expecting an inconvenient experience because of being in a car accident, each person of the staff ensured seamless and smooth interactions from the beginning until I received my car back, completely restored. I highly recommend George V Arth & Son of Oakland.
10/4/2017
Lisa W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast and great services. Thanks
10/1/2017
David T. VERIFIED CUSTOMER
Vehicle Make : Honda
Honest quote and timely work.
9/27/2017
Shel M. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looked better today than it did when it was new.
Thanks.