We appreciate the solid communication you had with us through the process and we thank you for the outstanding job you did on the repair. Lew and staff were excellent.
5/21/2018
Susan C. VERIFIED CUSTOMER
Vehicle Make : Audi
Anxious to get our vehicle back we were happily surprised when we were contacted that the repair was complete a week before it was promised! That made my day. I also loved the fact that we were kept abreast of the repair progress throughout via email. Once we picked up the car the interior as well as the exterior of the car looked almost as if it had been completely detailed! We found New Look Collision to be super professional.
5/21/2018
Linda V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service and great job on the work.
5/18/2018
Mark F. VERIFIED CUSTOMER
Vehicle Make : Toyota
You exceeded my expectations!
5/17/2018
Carrie Jean. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car Looks Great!!!! Thank You!!!
5/16/2018
John H. VERIFIED CUSTOMER
Vehicle Make : Audi
Our Audi looks brand new. Like it never happened. Plus, they were able to have the insurance company pay for all the repairs. They are professional enough to not have the insurance company question the necessity of the repairs, which were in fact, extensive. Speaks well of New Look Collision. Customer service also exceptional.
5/8/2018
Michelle O. VERIFIED CUSTOMER
Vehicle Make : Audi
They kept me informed throughout the whole two weeks on status
5/2/2018
Mary G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you Lou for your help through the process and working with us to making our, New Look Collision experience a nice one.
John and Mary G
5/1/2018
Dan N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Lou was difficult at times to deal with unhappy with his customer service
5/1/2018
Linda F. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you
4/29/2018
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I work in a call center so I know what it means to be given the run around while someone tries to figure out an answer to give you on their error. So I didn't like how I had to call in so much and not get a straight awnser and on top of that was told it would be ready by Wednesday, then got pushed to Friday, then Saturday and was ultimantly pushed to Monday which I couldn't do so i had to get it Tuesday and was compensated only 150 of the 500 deducable. It costed me 75 a day to rent the car and insurance only covers 20 a day for me so it was a major inconvience and is now costing me a lot out of pocket I already didnt expect and wasnt my fault. Dont expect anything more but it does leave a bad taste in my mouth. Would suggest keeping customers better informed and employees more on top of their work flow. -Chris
4/16/2018
Grayson M. VERIFIED CUSTOMER
Vehicle Make : Honda
I think you all did a great job. You were quick, and did good work. Thank you!
4/7/2018
Dena M. VERIFIED CUSTOMER
Vehicle Make : Ford
To soon to tell yet, particularly functional repair, but appearance very good upon initial look, and completed 2 days ahead of sched nice surprise!
4/5/2018
Allison V. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for everything!
3/19/2018
Van S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair looks great. Thank you
3/16/2018
Erin B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Super helpful
3/11/2018
Kimberly Y. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
You guys were great. The best customer service anywhere. I loved how you kept me up to date on everything. I never had to wonder how things were going. The work on my car was perfect. Thank you.
3/2/2018
Moroline S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks wonderful,great job.
2/19/2018
Patricia U. VERIFIED CUSTOMER
Vehicle Make : Audi
The process from start to finish was so organized and precise. The staff kept me
Informed via phone calls or email. The repair work was so well done that it looked brand new! The only recommendation I have is to ensure the interior was free of dust from the repair. I highly recommend NLC to everyone! Lew was very professional and very responsive to questions. I will share my positive experience with Liberty Mutual. Thank you so very much for a job well done!