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Real Reviews from VERIFIED CUSTOMERS
Daichi K. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Great!!
4/29/2015
Heather F. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had to return the day after getting my car back because a warning light that should've been caught in the QC check was still on. They were able to reset the light, but the extra trip to have it reset was very aggravating.
4/23/2015
Alison N. VERIFIED CUSTOMER
Vehicle Make : BMW
Loved the confidentiality clause on your update emails - very amusing!
4/11/2015
Kathleen B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your front office staff were extremely helpful, polite and inderstanding. Hong explained everything to me and answered my questions. The car looks great-- you even cleaned it! It was ready as promised. Perfect!
4/9/2015
Kathy D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The window is not in complete working order and there is a noise there now that was not there before It's really a weird noise I'm going to investigate more in the morning Hope to speak with u guys early next week
4/3/2015
Gabriella F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good customer service.
4/2/2015
Andrew V. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job!
4/2/2015
John V. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very friendly body shop, I would definitely recommend this to my friends and colleagues
4/2/2015
Erin M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and communication. Would use your shop again and recommend to others.
3/27/2015
David D. VERIFIED CUSTOMER
Vehicle Make : BMW
Fantastic job and service
3/18/2015
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Honest, professional, and fast. I liked them
3/18/2015
Susan A. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick, easy and friendly!
3/18/2015
Fields.rachel K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and service in general. Communication was top notch. Thank you again for the amazing team work.
3/18/2015
Emily L. VERIFIED CUSTOMER
Vehicle Make : Honda
Andy and Essa took awesome care of me! Thanks!
3/12/2015
Eddy L. VERIFIED CUSTOMER
Vehicle Make : BMW
Fast and top quality work. My BMW 428i was fixed in 3 days! Better than the dealership!
3/10/2015
Lucky S. VERIFIED CUSTOMER
Vehicle Make : BMW
So very efficient and was much appreciated.
3/6/2015
Susan G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The service used to be great, but I think the management has changed. For example, I requested no phone calls -- only text or email -- *unless* it was an emergency. Tuesday night I got a call at 6:15p. Who calls after 5pm?! I said I had dinner on the stove -- plus my partner & his son & I were having a conversation. I asked the caller if it was an emergency. He said no. And he then went on and on AND ON about information that had already been emailed to me 8 times. I asked (again) if this was an emergency. And he kept talking! I finally had to hang up, which is very rude, but I had no choice. PLEASE CONSIDER using common sense with customer service -- instead of a rote list of behaviors dictated by management. The service at Alioto's used to be great -- but now the service feels like a mechanized list such as you'd get from a call center or the cable company. I'm not bringing my car back again.
2/27/2015
Meaganne M. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick intake and outtake, delivered before originally promised, repairs look good as far as I can tell, paint matches original very well, I appreciated the updates. Friendly crew. Thank you!
2/15/2015
Jaclyn B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional and friendly staff. My car looks beautiful and the job was done impressively fast! Thanks :)
2/11/2015
Michael G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone at the garage was friendly, helpful and professional. Great experience start to finish. Thanks, guys!
2/8/2015