Thorough inspection, diagnosis, and explanation of damages and problems to customer, repair car according to manufacturer specifications and to customer's satisfaction. People are friendly and helpful.
1/30/2016
Albert C. VERIFIED CUSTOMER
Vehicle Make : Porsche
Thanks for taking care our car! I appreciate that your update throughout the repair.
1/30/2016
Sohcot.brian Stern,sandra. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone I dealt with at Aliot's Garage was highly professional and courteous. All proposed actions to complete repair of my car were followed through on as presented. I appreciate how everything was handled. Sandy Sohcot
1/27/2016
Lars H. VERIFIED CUSTOMER
Vehicle Make : Audi
Hello
Thanks for the follow up.
When my wife brought home the car it looked great, except for the headlights. I thought i had a plan with the service manager based on our conversation to replace both headlights. the Right was was damaged in the accident, but we had talked about adding an out of pocket paid for headlight to match the other new one covered by insurance.
1/26/2016
Stephen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication via text. Car ready when promised. Quality work. Nice having Geico and Enterprise under the same roof.
1/25/2016
Christina V. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was given a call today to pick up my car. I came in and paid my deductible. I was given the keys. Turns out the car wasn't even ready. :(((((((
1/23/2016
Laura A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The workers where very nice and their help was greatly appreciated.
1/20/2016
Erika D. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Andy was incredibly helpful. He was professional and attentive to my needs. He really went the extra mile to accommodate my crazy car issues. The rest of the team got my car back in order. They also cleaned my car up nicely after all the dirty work was done. I am happy that Alioto's stands behind there work and offers a solid guarantee in workmanship. Thanks guys!
1/20/2016
Pablo A. VERIFIED CUSTOMER
Vehicle Make : Honda
The job got done sooner than expected, staff was very straightforward with the repairs, didn't feel like anyone was trying to lowball me!
1/18/2016
Susan G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I responded to an email asking when I wished to pick up our car on the 15th, but did not call as well. It was a busy period. It did seem to take twenty or more minutes to bring the car out. The total time on site was just shy of an hour. !0 minutes of which was my transferring things between car trunks. The car does look very good, and it seems that the work done was excellent.
1/17/2016
Rosalind H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I love the way my car looks when completed. Never had any problems or complications. I will recommend this garage to any and everyone I know.
1/16/2016
Maggie T. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were very nice, very efficient, and very fast. Thank you so much!
1/16/2016
Kenneth F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Extremely efficient, courteous staff. Great coordination with co-resident car rental firm. Work was completed ahead of schedule.
1/15/2016
Kathryn C. VERIFIED CUSTOMER
Vehicle Make : Toyota
finished way ahead of schedule, the service from Aliotos as well as Enterprise and Geico were all excellent. Thank you.
1/15/2016
Emily P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
"Best Practices", regarding customer satisfaction should be strictly followed without omitting any steps. Regular scheduled audits, and unsuspected audits will ensure that Alioto's rules and regulations are being adhered to. Also, omitting or the short cutting of steps only lead to poor quality of services and criticism. Quality of work should be emphasized, and not the quantity of work received by Alioto. The Alioto staff who have direct contact with customers should be advocates for them and the quality of Alioto's work, and not advocates for the claims adjusters who are seeking to develop a reputation for themselves so that they could move up their respective companies corporate ladder. I welcome the opportunity to share other ideas with Alioto, and bring back the idea of a friendly neighborhood auto repair shop serving our local community. This was how it was with my dad and I back in the day - as was the feeling when Frank Alioto was unquestionably the boss. Thank you.
David Inson
1/12/2016
Jeremy G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent customer service and work on my car. I can not even tell where the scratch was. Many thanks!
1/9/2016
Angie T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
There were a couple of communication hiccups but Alioto's and enterprise went above and beyond to make up for it. Thanks for such excellent service.
12/30/2015
Ying L. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you so much for such a convenient way to fix my car.
12/25/2015
Julie W. VERIFIED CUSTOMER
Vehicle Make : Honda
Hi I noticed 3 things yesterday after I had left the garage
**** my cruise control no longer works
2 my heater doesn't work
3 the key hole in my passenger door is not working..
Other than that everyone was super friendly, very communicative and really great.
Should I just come by to have these issues checked out or should I make an appointment?
Thanks so much
Jules wilt
12/25/2015
Marina T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent job! Thank you very much as my car as good as new now. Your customer service is simply outstanding: I always was in a loop of the repairment process and received constant updates regarding it. Thank you very much and happy holidays !