Brought car in on Aug 28 and was turned away because shop was too busy even though I had a scheduled appt booked through Elio **** of Progressive. Then brought car back on Sept 4. I didn’t hear anything about status until Sept 6 when I called in and Liliana told me Bryan would call me back. He eventually emailed me later in the day telling me I could pick up that day. Work done was fine. Communication was not good. Btw, Roman was great when I picked up my car.
9/10/2018
Jeffrey G. VERIFIED CUSTOMER
Vehicle Make : GMC
The job was done really well and on time. The staff were courteous and professional.
9/8/2018
Luis E. VERIFIED CUSTOMER
Vehicle Make : Honda
We will definitely be back!!!
9/8/2018
Melody W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent service all the way, from Geico to Alioto’s Garage.
Thanks
M
9/7/2018
Peter B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
While parts did not arrive in time to perform work as scheduled, the staff kept me informed and the carwise app kept me up to date.
In the end the work was beautiful executed and my car looks new again.
9/5/2018
Carolyn L. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car is dead! You were late in fonishing and now it’s desd. Thank you for extending the inconvenience. I’ll call in the mornkng to find out what you’ll dp to remedy this. Horrible service!
9/5/2018
Marie-astrid L. VERIFIED CUSTOMER
Vehicle Make : Honda
At first, the service was perfect, very nice, communicating proactively.
Soon, it all went downhill
- pick up was delayed due to bay painting job
- missed a part that needed fixing
- disposed of the street parking sticker without telling me
- communication stopped, I had to call several times myself to follow up on the next steps
8/31/2018
Bruce W. VERIFIED CUSTOMER
Vehicle Make : BMW
End to end. The best customer service experience I’ve ever had. Thank you
8/31/2018
Christopher L. VERIFIED CUSTOMER
Vehicle Make : Honda
All my previous experience has been positive until this latest repair. I was promised five dates that my repair would be done and four of those dates were missed. Communication were lacking. I don’t think I will be a customer again.
8/24/2018
Michael A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs were only parcially done. I had to leave my car there to complete the body work that is still incomplete.
8/23/2018
Eric A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work and fantastic service.
8/23/2018
Orianne P. VERIFIED CUSTOMER
Vehicle Make : Volvo
Everyone from the office to the person in charge of repairing my car was exceptionally nice. The young lady in the office remembered me even though I had dropped of my car a week prior, the work was done perfectly, my car was even cleaner than when I dropped it off, the follow up was very timely and professional. Overalll I would definitely recommend this garage to any of my friends in need of auto body repair for their car. I also didn’t feel that the person in charge of doing the estimate was trying to oversell me.
I am a very satisfied customer ! Hopefully won’t have to come back for a while, but if I do, it will be with complete trust.
8/22/2018
Brandi D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your kindness and speed with the repairs. My car had so much damage and I had no idea what I was doing. Andy really made the whole process easy for me and kept me in the loop the whole time. I really appreciated how friendly and efficient the Alioto's team is.
8/21/2018
Evan F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice and knowledgeable people at Aliotos
8/18/2018
Valentin S. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Perfect job finished unexpectedly fast! Many thanks!
8/18/2018
Alan C. VERIFIED CUSTOMER
Vehicle Make : Audi
everything was on time and I was continuously updated on the status. thank you!
8/14/2018
Erik H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Andy & your whole the whole team did a amazing job I am hundred percent satisfied with the quality of the work you guys are great!! thank you very much
8/11/2018
Jared S. VERIFIED CUSTOMER
Vehicle Make : BMW
Wes and Jane are what I call my dream team. Unfortunately, I've had to have my car repaired three times in the past 8 months--but fortunately, each time I've come in, I've had the great pleasure of working with Wes and Jane. They're kind, dedicated, patient and empathetic, providing top-notch customer service. Alioto's is top notch. Keep up the amazing work! And thanks!