There was still a small scratch left on the trunk, but other than that the repairs were completed and drop off and pick up were easy. Thank You!
6/2/2018
Mark F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I took my truck in to Abra for a simple rear bumper replacement and some very minor body damage. (****) Minor rock chips within 12" of the body damage were not sanded out. Rather, they were painted over - looks like an amateur did the work. (2) Despite being told otherwise, the trailer hitch was removed and the bolts were only finger tightened. Potentially a deadly scenario. (3) A decal was replaced. It's now crooked and has numerous air bubbles under it. (4) Brake light wiring was disconnected and not checked when re-assembled. Consequently, the third brake light did not work. I had to fix it myself. (5) The rear topper was removed and put back on out of alignment causing the rear lift gate glass to not latch. This was all found after I was told the vehicle was finished and I picked it up.
Three phone calls back to the shop within four hours of picking up the vehicle. Then a last minute trip for me back to the shop to have the hitch bolted on and the topper adjusted. Now, I hav
It's apparent to me that there was no quality check on my vehicle and the workmanship was extremely sloppy (and that's being nice - I could have done a better job in my garage myself).
I certainly expected better from the most expensive repair shop in the area. I'm curious how much Abra is going to reimburse me for my inconvenience and having to fix their screw-ups.
6/2/2018
Frank L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent experience with Abra. Highly recommended!
6/2/2018
Misac N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Don't email me that my car is been taken good care of but instead email me when it will be ready
6/2/2018
Kathryn F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Grant Bacon was great to work with.
5/30/2018
Shana H. VERIFIED CUSTOMER
Vehicle Make : Mazda
I really appreciate how easy and smooth the process went. I worked primarily with Mark Dunning. He made sure to keep me updated on the status of the repairs, and was very quick to respond to all of my questions, which was very much appreciated.
It was also really helpful that I didn’t have to worry about getting he rental back over to Enterprise. That saved a lot of time for me—very helpful!
Overall, I am very satisfied with the repairs that were completed, and the service provided.
5/27/2018
Michael S. VERIFIED CUSTOMER
Vehicle Make : Kia
Darren was AMAZING with customer service and with keeping us informed on the status of our car. Great work as always.
5/26/2018
Jeff L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Darrin was our tech, and I appreciated his lighthearted nature. It made the process less stressful.
5/26/2018
Sarah W. VERIFIED CUSTOMER
Vehicle Make : Honda
Very informative and kept me updated on my car throughout the week.
5/26/2018
Brenda F. VERIFIED CUSTOMER
Vehicle Make : Audi
Darren Fisher was great. Kept me updated and the car looks great.
5/26/2018
Sandra S. VERIFIED CUSTOMER
Vehicle Make : Honda
All went well except it took longer than expected.
5/23/2018
Kimberleigh M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone on the team is amazing! Great service!
5/23/2018
Deb C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Darren was great and my car was done in a day (estimate was 2 weeks). My bumper looks great and I am very satisfied with the service and repair process at Abra.
5/23/2018
Mano Y. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Liftgate repair
The liftgate was not aligned the first time. Kept the car a few more days to get it fixed, but the issue is much or less the same. The supervisor agreed to the problem.
Tailgate inside paint job was not smooth, had to get it repainted.
These are quite visible issues for a supervisor.
5/22/2018
Jessica R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Grant was very good at keeping me informed on the process and how far along my car was on repairs and what was being done on it. The staff overall were helpful and made sure I knew what things were being done and how they planned on doing them.
5/21/2018
Curtis M. VERIFIED CUSTOMER
Vehicle Make : Ford
I am thrilled with the work done on my car. Everyone was so friendly and great to work with. In addition, I wasn’t planning on being able to get in for at least a couple weeks, but my car was taken the day of my estimate. So convenient. Thank you so much!!
5/19/2018
**** W. VERIFIED CUSTOMER
Vehicle Make : BMW
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5/17/2018
Kathleen R. VERIFIED CUSTOMER
Vehicle Make : Nissan
The experience went very smoothly! Darren did a great job of keeping me informed and Katie did a great job with the paperwork! My car looks great and I'm very satisfied with the process and the work. Thank you!
5/15/2018
Steven P. VERIFIED CUSTOMER
Vehicle Make : Acura
The quality of the work exceeded my expectations. Communication throughout the process timely and thorough.
5/15/2018
Nancy K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Nice work! Car was finished earlier than expected. I would go there again. Was kept fully informed about progress of repairs.