I couldn't have been more happy with the repairs on my vehicle! Customer service was awesome, I knew every step of the way what was going on with my vehicle. I didn't have to worry about calling and asking any questions. Any questions possible were answered before even asked .I was always kept in the loop with everything that was going on whether it was a change or a step closer to my vehicle being repaired. My repairs were done in a timely manner, car is running great and repairs look awesome. I was very happy with the work that was performed and would definitely recommend Fix Auto to any person who is as delicate as I am when it comes to their cars. I can assure you , that you will be taken care of.
2/15/2018
Lori B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My suggestion is always give the customer a courtesy call when it's going to take longer to get in a part than you told them. Also, must do better about returning a call the same day, especially when customer called very early in the morning and you were promised a call back that day, only to be disappointed.
2/12/2018
Maria R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I’m completely satisfied with the professional job that it was done.
Customer service = 10
Supervisor =10.
2/10/2018
Rafael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
GOOD customer service
Great job
I love it ????
2/10/2018
Bradley C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great customer service!
2/10/2018
Gina M. VERIFIED CUSTOMER
Vehicle Make : Kia
Christine keep us updated almost daily as to where they were in the process via text message. I loved the fact that I didn’t have to call to see what the progress was. She was a very sweet person to work with.
2/9/2018
Raul Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had an issue with Veronica. She made the process between myself and the auto insurance companies very complicated and it caused alot of grief between my insurance and the third-parties insurance. The first time i used your facilities, i dealt with Angela and the process seemed a lot smoother. I will not use. Fix-Auto in the future. I don't like when someone tries to control someone's decisions, on handling a claim. My insurance adjuster didn't think that was appropriate and neither did I. It caused me grief and frustration. I don't need more drama in my life. I have enough. Completely humiliated and disappointed. She was very unprofessional.Sincerely, Raul Y
2/9/2018
William R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Understood availability of parts would be problem. Would have appreciated periodic progress reports. Thoroughly approve of work that was done. Question occurs, since intake paperwork indicated radio frequency setting, why radio wasn't returned to that setting. If that's biggest problem we've found, there really was no problem.
2/8/2018
Raymundo D. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair planner Veronica was very helpful and offer a great experience to me as her customer. Angela at the front desk was also really pleasant.
2/8/2018
Dorgee B. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for accommodating my repair without appointment and for the fast turnaround.
2/4/2018
Deborah S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Veronica Samano & Angela Rubalcava at the front desk are so nice and courtesy! They both went above and beyond the call of duty to make sure I was satisfied with service which I was 100%! The work on the car was GREAT!
Thank you!
2/3/2018
Myles B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Angela is the very best. She updated me every chance. I will always trust you guys!
2/2/2018
Steve E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Angela and her partner provided excellent customer service
2/2/2018
Marie P. VERIFIED CUSTOMER
Vehicle Make : Honda
I was disappointed by the lack of attention given certain to details of repairs to my vehicle. This leads me to question whether all of the repairs charged to my insurance company and me were actually completed. As of now, I can not recommend your company to anyone, because the service I received did not meet or exceed my expectations.
2/1/2018
Gary S. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did an awesome job! Will be recommending all my friends!
2/1/2018
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Honda
Good customer service
1/28/2018
Jose D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very helpful and professional
1/28/2018
Francisco S. VERIFIED CUSTOMER
Vehicle Make : Honda
This is my second time in this location and very satisfied with the service.Car was ready as promised and I’ve been updated daily while the car is in the shop.
1/28/2018
William S. VERIFIED CUSTOMER
Vehicle Make : Honda
Lied about when it would be done. Terrible communication.