Fix Auto Irvine

Alberto did a fantastic job start to finish. It's not often that you get your car back ahead of schedule with the final cost below estimate. Both Alberto & front office staff kept me informed thruout process and were pleasant to work with. Overall very satisfied and would refer others.

Great service and communication. High quality work as well

You did a great job replacing the front and back bumper on my car. Looks good as new. Very pleased with the result and service provided. Always kept me in the loop and gave me timely updates on my car

I was very satisfied with the work you did & professionalism. Thank you! Michelle R

Best Customer Experience . Thank you!

Than you

Nicest staff all the way around. The work was completed early

Quick turnaround. Loved that it was cleaner at pick up than when I brought it in

The car was very nicely repaired and wonderfully cleaned, inside and out. Lynnsey Hurd was very helpful and did a great of communicating.

Lynnsey Huard and Zach are absolutely wonderful! Thank you to the entire Fix Auto Team!

Customer service: very good, texted progress every day Car: looks as new

Hello Alberto, I am overly disappointed in the manner in which FIX Auto has handled repairing my vehicle. Aside from the fact that you have continued to add additional costs to make the overall cost of repairing higher several times on repairs you referred to as “cosmetic “ today, Fix Auto has returned my car with what appears to be internal cosmetic damage. When I arrived to pick up my vehicle today, it was covered in so much dirt that I couldn’t even tell if the painting matched the rest of the vehicle. So I asked if they can wipe it clean it up so I can feel confident that at least the color was correct. Finally after waiting 15 min I get in my vehicle, and drive half a street and start to notice the damage present throughout the vehicle and so I return to the shop to let you know this is unacceptable. Here are the internal cosmetic defects/damage that was not before and needs to be fixed: · Inside front dash panels both driver side and passenger side covered in spots , smudges and indents of small scratches of what appears to be glue and white paint marks · Inside passenger and driver side wall panel that holds seat belt small indents, discoloration from again what appears to be paint spots · Big scratch on driver side window ( appears to be on the tint layer) · Scratch and indents on back passenger side window ( appears to be on the tint layer) It appears that your team was working on my vehicle with all the windows down as all the air conditioning vents, buttons and indents and even my front tan seat is practically discolored in gray heavy dirt. You claimed that your neighboring companies has no consideration for the dirt they create- this being said the client is not responsible to receive their vehicle in such a condition. Per our conversation today after you chose to rush me off promising that your boss said he will have a detail guy come to my house and replace the tints as well as clean the car. I am not confident that the defects are simply a spray and wipe issue therefore, I will call my insurance company tomorrow and ask them how I need to proceed as your job is not complete until you return my vehicle in the condition it was turned in. I regret trusting AAA in their referral to bring my car in to you. It was a misunderstanding that your shop was even a Mercury approved shop from the beginning and now I am dealing with this continued inconvenience Fix Auto has created while repairing my vehicle externally and failing to return it in the condition it was before internally. Now a couple days later you have contacted me offering to help and you have still not confirmed if your attempt at fixing this by sending a detail to my house on Friday will be complete. Standard customer service takes care of their customer within 24 hours. Sincerely disappointed, Lavinia C

I was happy with the estimate and friendly employees.

The car looks almost brand new. The repair took only 2 days. Amazing. Customer representatives are all very nice and supportive. I am completely satisfied. Thank you.

The repair went well. The only thing I want tell you is I went to your place to get the estimate and the pictures that you took were lost. After two weeks (14 to 15 days) I went to your place to get the estimate again. I think you should tell me sooner.

I give Fix Auto a 10 out of 10! The job was done right and quick, and the service & communications has been excellent! THANKS!

They did a great job! And they had great communication through the process.

Good job

Amazing work They kept updating me with information And the car was finished early Thank you so much

Good work