I liked the fact I was kept informed on the status of the repairs. Jackie called twice to three times a week with updates. Not once did I have to wonder how it was coming. In this day in age it was really refreshing. I will recommend Abra Auto Body and glass in aurora.
9/16/2015
Benjamin R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The customer service was excellent and Abra did a great job on my car- it looks like it is brand new!
9/13/2015
John F. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
It took over 3 weeks to repair less than 2000 worth of damage. I was told many times that something would be warranted, when it wasn't. The employees are not all on the same page and it is unacceptable. However, I was pleased that they did fix something that I was unaware that was not warrantied. It also took over 5 months before I could finally get my car fixed. I will not be returning, nor can I say I will recommend Abra, but I left with a repaired car. Thank you.
9/9/2015
Robert B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I miss the cookies!!!!!!!!!!!!!
9/8/2015
Mary C. VERIFIED CUSTOMER
Vehicle Make : Buick
Crystal made my experience pleasant and easy. She was excellent in keeping me up on where and how my car was being handled. She made certain that any questions I had were answered and always answered my calls if I had questions. The way my vehicle rides now I am extremely happy with.
9/5/2015
Mia P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional, and very nice staff. Thank you very much!!
9/1/2015
Pierre B. VERIFIED CUSTOMER
Vehicle Make : Honda
I had a great first experience, ABRA made me feel comfortable from the very beginning on the first day that I dropped my car off. I was notified via text message and email in regards to my cars progress which I liked very much. I also like that fact that I could view pictures of my car when it was being worked on. Lastly, when I picked my car up not only did my back bumper look great, my car was vacuumed and cleaned in the inside.I would totally recommend people that I know to go to ABRA :)
8/29/2015
Suseth F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Crystal was the first person I met when I took my car for an appraisal.Then she updates me what's going with my car.I'm very satisfied with your service .On the scale of 10 I will grade the highest.Again thanks a million for taking care of my loving car????????????
8/29/2015
Lindsay D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jackie was phenomenal to work with! She updated me daily on my car's progress and made sure everything was perfect before I took my car home. Her customer service was a ten out of ten. I will certainly recommend ABRA--and Jackie--to others. Thank you for the great experience!
Lindsay D
8/28/2015
Dana O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This is the second time I've had to have repair work on my car. I appreciate the continuous updates and customer service. I will continue to tell friends and families to use your services. Thank You
8/26/2015
Richard M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Our agent was friendly and helpful throughout the process. Our Dodge Durango looks good as new. Thanks for the great customer service and quality workmanship.
8/26/2015
Bonnie T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
After I left the facility, I noticed my steering wheel leather had rough scratches around it....it was smooth when I took it in ...it's as if some type of machinery or equipment scraped it. I didn't have a chance to report it because the facility closes at six and I didn't feel it until I left. My concentration was on the outside of the car.
8/18/2015
Robert L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Crystal was very helpful throughout the process. I'm gal the rental car was available at abra. Car looked beautiful insde and out. I liked the texts letting me know what was going on. People there were very nice.
8/18/2015
Patricia F. VERIFIED CUSTOMER
Vehicle Make : Nissan
That was a good job done.
8/17/2015
Yvonne P. VERIFIED CUSTOMER
Vehicle Make : Honda
I really appreciated all the updates and contact on the progress. I also hit my car back several days earlier than expected!
8/16/2015
Robin M. VERIFIED CUSTOMER
Vehicle Make : Ford
Car bra not recd by abra yet, so obviously not installed.Also you had my lisc plate from the accident, but didnt install it, even
Though I asked them too.
8/12/2015
Lisa G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your team went above and beyond. They even cleaned up my other headlight so it looked new just like the one that was replaced and touched up a door ding that had some paint rubbed off. Also a well cleaned and vacuumed car. Excellent job all around.
8/7/2015
Jeannah H. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
You guys were great! Loved that you guys kept in constant communication. I will definitely keep you in mind for future repairs!
P.s
Thank you for cleaning/detailing my car inside and out. That definitely added to the experience!
8/7/2015
Sandy K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Terrific job.
8/7/2015
Sam E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Kala and Rachelle Were exceptional in handling my check in and my exit after the work was complete.. they kept me informed on a daily basis of what was going on and kept me confident in ABRA's ability to do the job right. Overall my experience with Abra has been exceptionally good.. These two ladies are a major asset to your company...
Sam E