You all made my nightmare into an easy experience! The kindness from drop off to pick up was so appreciated. All of the updates were amazing and even made me smile. Thank you so much for all your hard work!
8/10/2016
Michael F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Final customer service - feedback from rep was a disaster.
Missed my windshield replacement request; then showed finished product with a broken windshield when John R glass is house ???
I reminded and "oh yeah, let's take care of it with new visit "-
Not engaged. Days passed without feedback.
Staff always eating. Really??
Poor quality of clear coat, a "surprise" to staff who thinks he looked it over.
When calling - Manager had no clue. Twice. Same no clue attitude at pick up.
Whoever set up the transition staff from autometeic should be fired.
Look up corporate culture and quality please, and restart.
Absolutely under whelmed.
PS - past customer of auto metric for several cars. Not any more.
8/10/2016
Rosemary D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The shop did a great repair job on my rear end ofy Malibu! Thank u! And I appreciated them cleaning the inside also and leaving the plastic on the clean floor mat. I dislike cleaning the mats of all cars for some reason. Keep up the good work!
8/9/2016
John S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very professional and great
8/4/2016
Bradley C. VERIFIED CUSTOMER
Vehicle Make : Mercury
You did a beautiful job in my car ! Mark was so helpful and kept me updated. I definately would recommend you to others.
8/3/2016
Lindsay C. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Job was done quicker than anticipated. Very fine quality job as well
8/3/2016
Amandarandy B. VERIFIED CUSTOMER
Vehicle Make : Ford
I liked all of the updates on the car. It was fixed properly and cleaved very nice when u picked it up.
8/2/2016
Sylvia H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Although completion took around three weeks as duplicate parts and broken parts were repeatedly being sent to service King by the dealership I am thoroughly happy with the completed work on my car
Thank you
7/30/2016
Kathleen W. VERIFIED CUSTOMER
Vehicle Make : Ford
Took too long to fix - 3weeks otherwise customer service and updates were very good.
7/30/2016
Jack H. VERIFIED CUSTOMER
Vehicle Make : GMC
Great job, thanks to Ryan
7/29/2016
John S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Dan was very attentive, gave me choices, and got he job done quickly.
7/29/2016
Ramin S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast and easy. Thank you
7/29/2016
Pat H. VERIFIED CUSTOMER
Vehicle Make : GMC
Fantastic customer service and follow up. I'll recommend to any and all that u know in the Troy area that need collision service
Thanks!!
7/28/2016
Maria G. VERIFIED CUSTOMER
Vehicle Make : GMC
Some issues with paint chips, finishing and paint leak
7/28/2016
Katryna C. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Mark was professional and friendly and so was the man that dropped me off home. The costs were minimal, they kept my original bumper (instead of ordering new aftermarket piece), the quality looked brand new, even fixed an area that the insurance wouldn't cover, fixed my door as well for very minimal costs, AND even cleaned the inside of my car! Couldn't be happier.
7/22/2016
Renee M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They were very efficient and went out of their way
to make sure I was completely satisfied.
I am very happy with my experience.
7/22/2016
Steven B. VERIFIED CUSTOMER
Vehicle Make : BMW
Great friendly service. Ryan had my car ready when promised and it looked brand new. They were very helpful with my rental car making sure I was set up and told me my deductible amount and everything was as it was told to me. No surprises and I was able to go about my business that week while Service King repaired my car. I appreciate the good service. I will recommend Service King to others.
7/17/2016
Andrew G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I had a very good experience and if I needed a repair shop I will defiantly come back. The staff at Service King made this not so great situation very easy. They kept me updated and were very kind.
7/9/2016
Kevin B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service, car came out looking great.
7/9/2016
Jamie F. VERIFIED CUSTOMER
Vehicle Make : Jeep
I have had many cars fixed, you guys are the best. I will never take my car anywhere else. Autometrix was bought by you. Hope it stays as good.