Service King Pontiac North

Ms C Cole said you are good... you did great!!

The crew was awesome. Went to great lengths to make sure I was taken care of with my repair. Car came back looking better than it did from the new car lot, and they assured me if I had any issues with this repair or anything in the future to give them a call. Service and price were top notch.

Christopher was awesome. He explained everything in detail before & after services were done. The repairs were perfect. I also appreciate the guys cleaned the interior & exterior of my vehicle.

Having used Autometric in the past, I knew the service I was getting would be good. Just received my car back today and it looks great. They even full detail cleaned the insides which were a complete disaster. The customer support and updates they gave me throughout the time of service was top notch!

Everything was good. My vehicle looks good, the repair was done in a timely fashion. I'm completely satisfied.

Excellent work!

Pleased the Chris fulfilled his commitment to Deliver on time

It was dark when we picked up the vehicle but it appears everything is in order. The text communication was great as I am not often available for phone calls. Proactive in its format too.

The car was not properly inspected during estimate, hood of vehicle should have been opened. The light estimating seemed intentional to capture the vehicle at the shop then build up repairs - of course led to an extra week without vehicle. The front desk gal was either not present, eating or texting each of 4 times I visited. I was assured my rental car was arranged at drop off, it was not. The day after drop off I received a call from another Enterprise store 20 miles away wondering why I had not picked up my scheduled rental ? I had to call for update on vehicle not being ready as promised and I confirmed that "nothing" was due from me - after double checking this was confirmed. Upon pick up I received a written "explanation of Charges" which clearly stated "zero deductible" and "zero customer pay" but I was then told I could not leave until I paid 100. The discrepancy was blamed on my insurance company (who they don't "work with"?) the insurance adjuster(??) and finally my insurance agent (????). Obviously, there was never any coverage issue or issue with anything or anyone at my insurance company - just the false **** from Service King. I NEVER would have had substantial work done there if Service King had been up front about 100 and not been willing to waive the very small portion of the work.

Car look like new.I like that you guys keep texting me about the all processes going out whith my car.thank you

ESPECIALLY IMPRESSED WITH COMMUNICATION EVERY STEP OF THE PROCESS.EVERY ONE WAS EXTREMELY POLITE AND TREATED ME WITH THE GREATEST OF RESPECT . I WILL RECOMMEND YOUR COMPANY TO MY FAMILY AND FRIENDS.

Everybody I encounter throughout the process was extremely professional and how to work directly with enterprise Rent-A-Car as well as my insurance agent. I was extremely impressed by your whole team and will recommend you to everyone I know

Job well done

They were awesome

Job well done. Pleasant staff. You made the time to fulfill a special request that was very much appreciated. I've been in the service industry as a business owner for 40 yrs. Customer service has to come first...and you did it!

I can't believe the level of professionalism at this location and attention to detail. Christopher and the whole team there were the best.

Christopher was a great!

Christopher is an awesome representative for your company. He kept me in the loop &?has a pleasant personality that I think all your customers can relate with. Not having met the technician that worked on my car, he did an outstanding job in making my car look great again! I'm very pleased!!

Christopher is an outstanding young man who is excellent in customer service. I just picked up my car today, 10/31 & the tech who did the work, did an excellent job. I am very pleased with how it turned out & don't expect to have any issues with the repair in the future. Thank you to all involved!

Autometric did a great job on the repair of my Honda. Christopher was very responsive to my inquiries and communicated with me in a timely manner.