Great job, and I enjoyed my experience at Abra. When my vehicle was finished, it felt like I was driving a brand new car! Very clean, and smelled great. You should be proud of your service.
The email updates were a nice idea, but they didn't really provide quality information. It was more generic messages that said something like "your car is being worked on and is in great hands"; while that is nice it didn't really provide me with useful information.
And while this is mostly on Hertz, I wasn't pleased with my car rental experience. My repair was at 8:00 am, and I showed up about 15 minutes early. Hertz got there a little after 8, and I had to ride with them all the way back near the Ridgedale area to get my rental. I ended up not getting to work until after 9:00. Again, I view this solely as Hert'z problem but it was really the only part of my experience I wasn't satisfied with.
Keep up the good work and I will be keeping Abra in mind for any future auto-body needs!
Thank you!
-Andy
10/17/2013
Leann G. VERIFIED CUSTOMER
Vehicle Make : Acura
Thanks, the car looks great and staff was very helpful. Thanks again for the efficient and well done service
Leann G
10/10/2013
Adam T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Easy no hassle process
10/9/2013
Diane L. VERIFIED CUSTOMER
Vehicle Make : Acura
Good communication!
10/2/2013
Kathleen L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hopkins Abra always goes above and beyond. They treat you as family not just a customer. I would never go anywhere else to have my car repaired. I'm treated with respect as well add my car. Thank you Joan Paul and Jeff as well as the unnamed people who do such a fantastic job!
9/26/2013
Ulhas K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Paul was very helpful and customer friendly
9/21/2013
Jeffrey R. VERIFIED CUSTOMER
Vehicle Make : Honda
Had the bad luck to have 2 cars in 3 weeks there. Had the good luck to have Paul Fitterer on both. Great service and results!
9/18/2013
Richard T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The car looked amazing! People were nice! Definitely recommending this repair shop to others!
9/13/2013
Roger R. VERIFIED CUSTOMER
Vehicle Make : Honda
very nice local people to work with
9/13/2013
Andrew E. VERIFIED CUSTOMER
Vehicle Make : Lexus
great job looks brand new, and very friendly.
9/7/2013
Sara L. VERIFIED CUSTOMER
Vehicle Make : BMW
Despite The Email Updates, My Car Was Never Fixed By Abra.
8/29/2013
Katherine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would give Abra a 10 PLUS!!!
8/26/2013
Barb S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Job well done!! Thnx!!
8/16/2013
Lucinda C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
JORDAN LUKES was Awesome! He was very professional,courteous and understood my concerns. He eased my worries and took very good care of my vehicle. He kept me updated about my vehicle by phone and by email i would definitely recommend ABRA to of my friends and family because of Jordan and The wonderful service ABRA has given me!!!!!!:)
8/9/2013
Clarice H. VERIFIED CUSTOMER
Vehicle Make : Honda
Seamless and efficient
8/8/2013
Ingrid B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job and excellent service.
8/2/2013
Michael S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very prompt on repairs. Keep me up to date on progress of my car.
7/16/2013
Mark L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job and service. Communication was clear and prompt. I will recomend to others. Thank you again for a supurb job.
7/13/2013
Kurt J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I enjoyed the creativity used in following up with the repairs. My only complaint is that my car didn't get enough to eat!
7/7/2013
Melissa B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The car looks beautiful. Service was MUCH faster than I expected, and every person I spoke to was so incredibly helpful. Thank you!!!