Allen Samuels Collision Center Alliance

Bryce stayed in contact the whole time! Amazing customer service hope we don't have to but if needed will definetly go there again

Bruce was awesome and very responsive, he deserves a day off! :)

The gentleman I dropped the car off with I believe his name was Bryce was vet professional and had a clear understanding of what I wanted done and clearly marked the car with green marks accordingly. He was confident and made me feel very comfortable. Unfortunately the guy I got stuck with after that - not so much “Tommy” had very poor communication. I asked for a quote for self pay which Bruce clearly marked in front of me. Tommy tried to play like he didn’t know upon our 1st contact on a Monday or Tuesday when we spoke via phone. But apologized and said he would get it wrote up and send by EOD - I understood that things get overlooked and was fine with that (but not sure how he missed a big green circle) anyways EOD came and went with no contact. At this point I figured they didn’t want additional business so didn’t pursue it further until he contacted me Friday said my car was ready and brought up the estimate and said you all were too high probably a couple thousand (still never a firm quote - not sure if a tech actually looked at it) but could refer me to some other place that he said would be about $300 or less. At this point I finally had enough with this cat and asked for a Mgr John said he probably had good intentions of Saving me money. Probably a pointless dent removal third party you all use. Didn’t seem interested at all in my concerns - that said not sure why I’m wasting my time with this survey because it probably will be disregarded as well. Anyways I got to pick up my car - it was done half as$. Didn’t accept it and they had to do rework. When u went to pick up my car I was finally told $580 for the estimate I requested. Point was I wanted everything done at the same time and I’m not sure where $580 came from as I was told ballpark couple thousand to $300 or less (unless they FINALLY got someone to look at it) well seeing how the initial work I had done was subpar at best I declined additional work. If someone actually reads these you may want to know tommy doesn’t seem to be interested in earning additional business. Had the experience been better up front I would have certainly done the additional work. Anyways this certainly wasn’t what I was expecting from autonation my husband and I use the service and always have wowing experience. Kolton in the service dept always provides professional service and great communication! He is a great asset to your organization. You may want to have Kolton or Bryce train this Tommy kid on his soft skills when dealing with customers before you start loosing business. If anyone wants to discuss further please feel free to call

The experience with the collision center was fantastic. Bryce was very informative and on top of all the details. I would always choose to return here and refer any who ask.

My overall experience from Bryce was excellent. The knowledge and the experience was great. He followed thru with phone calls daily letting me know the process of my vehicle. Great job and Great customer service. Thanks again Bryce Christian.

Very happy with the service and dealing with Thommy Palmer made the situation so much easier. I would recommend Auto Nation Collision. Thank you.

Tommy had great communication from the beginning. He was knowledgeable and kept me informed of any changes all throughout the process. Great experience!

I give a well earned 10+ to the Autonation team In the repair of my vehicle and customer service I received. Wish I received This kind of treatment with all my contacts...Good Job well done!!!!

Bryce was absolutely wonderful to work with. He kept me updated every day.

Jason and the guys up at Autonation did an excellent job. By far the best customer service and my truck was ready a day earlier than expected.

The bodyshop has it together.

Well please with the time frame and much effort put in getting my truck done in a timely manner and done right. Great job guys!!

Customer service and updates on the repair of my car from Bryce was great.

Fantastic communication, and fantastic quality of work. Extremely happy

Jason did an amazing job. True pleasure to work with

Great customer service. Quality work and fast

Bryce Kept me updated daily. I never had to call them for update. Leon’s work was flawless

Bryce is a badass as usual. Truck looks sick as expected!!

The work on our car was excellent. Great job.

Bryce and his team were great at walking me through everything and communicating the status of the work along the way. Even when there were discrepancies in payment, he was quick to work with USAA to resolve everything for me. Thanks so much!