Used parts were used to fix my car even after promising new oem parts.
7/29/2017
Robert H. VERIFIED CUSTOMER
Vehicle Make : Audi
I am beyond impressed. The professionalism of the office staff, and the detailed perfectionism of the guys in the shop. My auntie was returned to me in better shape then it was before the accident. Thank you guys for going above and beyond what I would expect!
7/28/2017
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Honda
Erin was awesome. Extremely helpful, courteous, and kept me updated the other process. Really appreciated her!
7/28/2017
Gerald S. VERIFIED CUSTOMER
Vehicle Make : Lexus
We have referred our concerns to our Geico adjuster. We noticed the alignment was not done correctly. It pulls to the left. There is a squeaking sound on the right side when driving. And there is grinding/rubbing sound when turning left. The air conditioning isn't cooling properly. There is a smell that smells like something is hot. Cannot express how frustrated I am. Utterly disappointed and disgusted that after you've had my car for a month, that this is what is returned to me. Erin has been great with the twists and turns we've had, the body work looks good so far, but the repair work is not acceptable. Do not feel safe in it
7/22/2017
Rosmary T. VERIFIED CUSTOMER
Vehicle Make : Honda
Wish that the small scratch I found upon picking my car up had been taken care of previously and not caused me to wait 45 min while it was resolved.
7/21/2017
Judith H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not only did they do and awesome job on my car, but their customer service along the way was above and beyond.
7/14/2017
Cynthia P. VERIFIED CUSTOMER
Vehicle Make : Mazda
The work performed on my car is exemplary, it was ready 2 days ahead of schedule, and the service personnel could not have been more courteous or professional. A+ from me !!
7/12/2017
Adyss A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great! Friendly and responsable staff
7/11/2017
David B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone involved in my car repair was amazing. Thank you!!
7/7/2017
**** A. VERIFIED CUSTOMER
Vehicle Make : Honda
Classic Collison is how customer service should be conducted. From the time you step foot out of your car, their service is unbelievable. Aaron was so friendly and so helpful. She is a superstar.
7/6/2017
Jamie P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Quick and good service. Along with very nice people!
7/1/2017
Jamie M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They were amazing! Always keeping me informed on everything!
6/29/2017
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Kia
My car was unclean and had been driven it was a brand new car and known one had ever road in it before just got it in December 2016 . When I had it brought in it only had 3,278 miles when I got it back it had 3,756 miles. I only drive it three days a week to work and to market up to street from my house. Even the truck was dirty. I purchased this car for my retirement car and wanted to be the only one putting miles on it. Wow and this was classic. They had not put the fixture on it good thing I gave it a good look before I pull off.
6/24/2017
Cassandra H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you for making a difficult situation easier to get through. My time was valued, as evident with the timeliness in which my appointment time was held. Within moments of turning in my paperwork, I was introduced to the claims agent and the **** was rolling. There was zero wait time for me. The convenience of getting right into a rental car was extremely appreciated. I was kept abreast of every step of the process with constant communication from the claims agent and Erin at the front desk. Picking up my car was just as easy. Thank you for such a pleasant experience. It is obvious that you truly value your customers.
6/24/2017
Rahul C. VERIFIED CUSTOMER
Vehicle Make : Honda
Good service .. specially the reception and support from Erin on all details.
6/24/2017
Eddie J. VERIFIED CUSTOMER
Vehicle Make : Nissan
The work done on my car was great and the email/text notifications/updates were perfect. Keep up the great work!
6/1/2017
Rasheeda H. VERIFIED CUSTOMER
Vehicle Make : Honda
The service and professionalism was excellent from start to finish. I was very impressed with the feedback and prompt attention to my service needs..
5/26/2017
Kevin C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Actual charges were 3x estimate in cost and pick/up deayed by 3 working days.
Understand parts supply is beyond your control but 3 day delay was very frustrating.
5/26/2017
Jin L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Johnny displayed excellent customer service while he was helping me through the entire repair process. He was there to answer any and all questions I had and took care of me for the entire 5 month period the repairs took to complete.