I had to keep calling for the status of the car. Many plans were changed due to poor communications.
8/1/2021
Cynthia N. VERIFIED CUSTOMER
Vehicle Make : BMW
The entire staff is kind, courteous and helpful. Makes for a pleasant experience throughout the process. It's clear Uptown
Body cares about its customers.
After I drove my newly repaired auto home, I did notice a few small scratches on my trunk that weren't there prior to bringing in my vehicle, but it was after 5 when I noticed this, and I was on my way out of town (through Aug 6). Is this something that can be corrected upon my return? I tried using the small can of paint kindly given to me at check-out but my skills are below par! Thanks in advance for letting me know if this can be repaired? ~Cynthia N
8/1/2021
Michael M. VERIFIED CUSTOMER
Vehicle Make : Lexus
This is the second time I’ve been asked to complete a customer satisfaction survey on the same repair job. I was happy to fill it out the first time, but sending me another survey 3 weeks later, after I completed it quite thoroughly and submitted it the first time around (something I rarely ever do with these surveys in the first place), is kind of annoying.
7/25/2021
Tina O. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks like new. Thank you again for the excellent service.
7/24/2021
Andrea R. VERIFIED CUSTOMER
Vehicle Make : Honda
Beautiful job!
I smile every time I get in my car!
Thanks Uptownies!
7/17/2021
Paul S. VERIFIED CUSTOMER
Vehicle Make : Toyota
We had many issues with our experience there. So many times we waited for a call back that was promised but never happened, Many times the repair took longer than promised but we were never informed along the way. I can't imagine coming back to Uptown.
7/10/2021
Helen N. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Uptown Body and Fender is THE BEST in the business, on every level.
6/19/2021
Austin L. VERIFIED CUSTOMER
Vehicle Make : Subaru
They are simply the best!
6/13/2021
Oren J. VERIFIED CUSTOMER
Vehicle Make : Toyota
very helpful, professional, prompt, and helped out a lot. thanks, appreciate it. Steve in the sales team was great.
6/7/2021
**** R. VERIFIED CUSTOMER
Vehicle Make : BMW
The damage was repaired & everyone was very friendly to deal with. Thanks!
6/6/2021
Kobi M. VERIFIED CUSTOMER
Vehicle Make : Subaru
It was completed on time and as promised to the best of my ability to see.
Thanks
6/5/2021
Josh G. VERIFIED CUSTOMER
Vehicle Make : Acura
The door on my Acura that was repaired is having issues. That door will not open completely and the side panel is coming off.
5/31/2021
Letrisse W. VERIFIED CUSTOMER
Vehicle Make : Honda
Always, always, outstanding customer service and repair jobs. I will only take my vehicles to Uptown Body & Fender. The best owner and staff in Northern California! I love Uptown!!!
5/30/2021
Skip R. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience from the time I first called through the completion of the repairs was superb in all aspects. And when I came in with my car they asked if I could wait about 30 minutes as they could do the whole repair while I waited. And during that time, several times I was asked if I would like a coffee, tea or water. It felt like I was a guest in someone’s home. From start to finish, a totally excellent and satisfying experience.
5/20/2021
Bob B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire experience of working with your staff was fantastic. I worked with Steve who was courteous, communicative, and thorough. When you uncovered some additional work that needed to be done, Steve contacted my insurance directly and had it approved. The quality of the workmanship on my vehicle was exceptionally good and I will definitely recommend your shop to anyone who needs bodywork done. Thanks.
5/8/2021
Lana C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I promise to refer ur wonderful shop.
5/8/2021
Noble B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have answered several surveys about this one repair. Please stop the surveys.
5/7/2021
Christine F. VERIFIED CUSTOMER
Vehicle Make : Honda
Love you guys. Friendly, professional, personal, timely, good communication, felt like you genuinely cared.