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Real Reviews from VERIFIED CUSTOMERS
Robert G. VERIFIED CUSTOMER
Vehicle Make : Ford
Well done
9/20/2021
Paul H. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very satisfied with the repair overall. The service and communication throughout the whole process were great!
4/2/2021
Joseph D. VERIFIED CUSTOMER
Vehicle Make : Ford
Yes I’m very happy I would advise anybody that deals with you to talk to Juan he was very approachable answered all my questions thank you very much
3/30/2021
Carrie R. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Beautiful work!!! My car looks brand new.
12/24/2020
Michele S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly staff, great work on car and excellent communication about my repair status.
1/26/2019
Tatiana F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Stole parts of my car
8/22/2018
Lina L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I picked up my car thurs the 12th aS OF NOW NOT SO MUCH WITH MY INSURANCE CO, I WAS HIT WHILE STANDING STILL IN A LEFT TIURN LANE, AND YET I UNDERSTAND THAT THE RESONSIBE DRIVER INSURANCE CO HAS NOT BEEN NOTIFIED OF THEIR RESPONSIBILITIES AND AID FOR ALL THE DAMAGES, NEX TIME I WILL FIND INSURANCE COMPANY THAT WILL REPRESENT YOU THAT CARES, YOUR SERVICE WAS IMPECABLE AND VERY BUSINESS LIKE EXCELENT
7/13/2018
Robert L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent communication and work. Totally happy
11/25/2017
Emily C. VERIFIED CUSTOMER
Vehicle Make : Nissan
thank you for making the process so easy!
10/17/2017
Matthew G. VERIFIED CUSTOMER
Vehicle Make : Ford
The job looks great, and I love how Marina Auto Body kept me updated throughout the repair process.
10/12/2017
John T. VERIFIED CUSTOMER
Vehicle Make : Honda
Hi, while the work completed seems to function appropriately, I dropped off the car on Monday July 24th, and nobody called me - ever - to let me know what was going on with the car. It was only when I called the following Monday, July 31st, that I found out that the car would be finished that afternoon and available for pickup at the end of the day or next morning. The staff member said that the woman, January, who was responsible for my car and claim with Liberty Mutual had been out for several days and apologized for not contacting me. Obviously, my case fell through the cracks and nobody took ownership of it. If I have an issue with my car again, I might take it to Caliber Collision instead of Marina Auto Body as I actually had a very good experience working with them once before. Marina Auto Body is way more conveniently located as I live right down the street near the canals, but Caliber Collision was a lot more organized when I worked with them in the past. I hope you use this feedback to improve your customer service. Best, John T
8/2/2017
Margaret N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fernando is the best! So pleasant to work with and such a sweetheart. Thank you for providing such great service to my car!
7/26/2017
Joshua N. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone was very Caring and Professional. The Service was exceptional from the initial estimate, to setting up an appointment. I was warmly greeted pulling into the driveway dropping off my vehicle. The office had already called the Enterprise Rental Car Agent to pick me up. Enterprise was just down the street from the shop and were really great to work with. You could tell that there was a strong professional relationship and camaraderie between Marina Auto Body and Enerprise. I received several phone calls to keep me update on the Status of my car being repaired. The Vehicle was ready before the original estimated time which was great because it allowed me to coordinate my work schedule around traffic and pick up. Picking up my Car was very smooth as well. They warmly greeted me again and again took care of having Enterprise pick up my Rental. The finished work looks fantastic. The rear bumper looks brand new. The Gentleman who delivered my car was really kind and helpful. My car was cleaned very well. I am sorry I don't remember everyone's names but please pass on my appreciation to the entire staff who helped me out. I would definitely use and recommend Marina Auto Body Again. I received the post care card, but I forgot to ask for more information about washing my car if possible. Thanks Again for everything.
6/4/2017
Rachel H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everyone was super nice and helpful. Thank you
4/18/2017
Christine S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you for restoring my Mercedes back to its former glory! I was impressed by your constant communication and the red-carpet service I received.
11/26/2016
Marie A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent work and service. Thank you. Will come back when needed and recommend to others.
10/22/2016
Katie P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was given great service and the car was done even quicker than expected. It looks great! Thank you
10/16/2016
Karen Simpson. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks Neal for a great job!!!
10/9/2016
Margaret H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service from the beginning to the end. I cannot say enough about the tremendous experience I had from the first phone call to the completion of the job. I could not have ask for any better, excellent communication every step of the way. I truly hope that I won't need an auto repair service again but if I do, Marina Auto Body will be my call. Many Thanks for your excellent and friendly service. A++++
10/8/2016
Tanaz F. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for your efficiency!
10/1/2016