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Real Reviews from VERIFIED CUSTOMERS
Karen B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Communication,service, Katie and Chris are AWESOME!!
10/29/2018
Carey W. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Have had several cars repaired at Don Thornton Collision and it is always great. Donnie is awesome.
9/11/2018
Donald W. VERIFIED CUSTOMER
Vehicle Make : Audi
Great experience
1/9/2018
Tony W. VERIFIED CUSTOMER
Vehicle Make : Audi
We were delayed paint both mismanagement
12/1/2017
Katie M. VERIFIED CUSTOMER
Vehicle Make : Audi
Always great service! Never disappoints! Thank you
6/21/2017
Tami G. VERIFIED CUSTOMER
Vehicle Make : Land Rover
We are very satisfied and we loved that you guys kept up with us with texting us daily or every other day thanks again for a great job
6/6/2017
Leslie A. VERIFIED CUSTOMER
Vehicle Make : Audi
I truly appreciated the constant communication about where the car was in the process of completion. Donnie ****went out of his way to make sure everything was satisfactory. The whole team was fantastic.
5/31/2017
Mike A. VERIFIED CUSTOMER
Vehicle Make : Cadillac
ITEMS MISSED AFTER ESTIMATOR SHOWN DAMAGE. HE FORGOT TO INCLUDE AND MISSED OTHER DAMAGE ENTIRELY
6/8/2016
Jadwiga M. VERIFIED CUSTOMER
Vehicle Make : Lexus
We are happy, job done exelent !Thank You. Sincerely Edward Miskowiec
6/4/2016
Sharon H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My 3rd row seats don't work proper. There was broken glass from the wreck still in the back of my vehicle. I didn't even bother to callback and complain because of the attitude from the people I dealt with. My concerns were played down and I honestly never want to do business with don Thornton Cadillac.
6/4/2016
Luther J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The people was very friendly Enjoyed talking and dealing with them
4/21/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Best collision repair center in the world.
4/12/2016
Cherie M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank You very much! I was kept well informed about my repairs & when my car would be ready. My car is back in like new condition. Donnie was great!
3/26/2016
Lowell P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
When I received my car there was a scratch on my radio that was not there when I brought it in to be repaired. I'm Hoping they can fix it or replace the shield.
2/29/2016
Scott B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Drue is very professional and handled my repair with all excellence.
2/13/2016
Darla C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I love to keep my car in like new condition. Thank you for restoring it back to how I love to see it. Now I can drive it another five years! I love the updates that you give while working on my car. I highly recommend you....but not too much or I won't be able to get an appointment in the future!
1/16/2016
Lori W. VERIFIED CUSTOMER
Vehicle Make : Lexus
It took too long. 6 weeks is excessive. This cost me out of pocket ****,800.00 in rental car fees. My insurance company paid 500.00 for the first 2 weeks and I was responsible for the last 4 weeks. If a bay was down or being remodeled (as I was told) or there were too many cars in front of me I should have been given the option to go to another company. During the 5th week Donnie told my insurance he was waiting on paint. Considering its white, the most popular paint for Lexus I scratch my head that the paint was ordered 5 weeks prior. At 3 weeks in I went to get things out of it and it was sitting in the yard. I was told by my agent that a State Farm select service repair center would guarantee a time when my car would be fixed. When I asked Donnie this he said that's false so I reported this back to my agent...I do not recommend
1/9/2016
Keith W. VERIFIED CUSTOMER
Vehicle Make : Toyota
My expectations were highand you guys EXCEEEDED THEM!!! Great job. Was even able to pick up my car earlier than promised.
12/24/2015
Menso M. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Thank You...great follow-up...perfect work...We are very happy about everything...no complaints...only praise !
11/21/2015
Jeff S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thanks
10/10/2015