The car was finished in a fairly timely fashion. I would have liked to have more updates about what was going on during the process however. I had to call multiple times to get updates and I felt like a pest.
6/21/2016
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Honda
Pursuing a customer over $200 that was immediately paid once I sent a simple email to my insurance company is not a way to **** good relations with customers who USED to think Blake's was the best auto body shop in Santa Rosa. Threatening to send said customer to collections over $200 guarantees said customer will NEVER return for any auto body work, will NEVER recommend Blake's to ANYONE, ever again, and will result in a scathingly negative review on Yelp and social media. Drop dead!
6/21/2016
Steve N. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job on the repair and keeping me updated on the process.
6/19/2016
Deborah K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was great and the car was returned cleaner than when I turned it in for repair. Thank you for the great service.
6/19/2016
Victor V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work ,great costumer service
6/17/2016
Holly U. VERIFIED CUSTOMER
Vehicle Make : Toyota
The communication during the entire process was excellent. The car was ready before the promised time and clean. The only neutral point to made was that the estimate was very different from the actual balance but it did not effect me and I will continue to recommend Blakes
6/16/2016
Brett G. VERIFIED CUSTOMER
Vehicle Make : Honda
So far the work looks good. Itv as finished faster than estimate. The staff of a good to work with. They do a great job.
6/14/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Ford
Professional, courteous, fast and fair
6/10/2016
Edward B. VERIFIED CUSTOMER
Vehicle Make : BMW
The team went the extra mile to make sure I was completely satisfied. Jose's customer service was fantastic!
Our car looked great when I picked it up. I love the extra care Blakes took by cleaning it and shining the wheels. Thank you Blakes!
6/7/2016
John G. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service and people - kept us informed every step of the way. I'm a repeat customer - although I'm not sure if that's a good thing. ;)
6/7/2016
Teresa F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks awesome Thanks Blakes
6/6/2016
Marian M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
All elements of the experience were top notch. Of course, the work was promptly and professionally done. But beyond that, the paperwork/office interactions were quick, courteous, and pleasant. Thanks so much! David
Santy, our service advisor at Mercedes of Santa Rosa, was completely right about recommending that Blake's do the repair work.
Thanks.
6/6/2016
Mark W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent job! Vehicle looks good as new!
Kept me well informed.
6/4/2016
Heather L. VERIFIED CUSTOMER
Vehicle Make : GMC
Thank you for the speedy service!
6/3/2016
Adriana G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome work and the communication and updates were prompt, honest and realistic
6/3/2016
David W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Is there a possibility of recouping the $1000.00 deductable from the farmers policy of the man who hit my sons car?