Professional friendly customer service. Very responsive too. Repair work is like the accident never happened.
10/7/2024
**** A. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Appreciated the communication from Abby.
The car ran smoothly and was very clean upon completion.
Also appreciate the appointment; we were desperate after our original auto body shop raised their rates and Pemco refused to pay. Thank you for scheduling us! Mary and Tom
9/16/2024
Charles B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The door has a paint sag along with orange peel and sanding marks can be seen through the paint.
9/5/2024
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great open and frequent communication was very much appreciated. Great team!
8/31/2024
Naren Teja. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Happy with the communication and service, however i am having an issue with my trunk, it does not auto close anymore, and constantly thinks something is in the way, it wasn’t doing this before
8/13/2024
****-and-robyn W. VERIFIED CUSTOMER
Vehicle Make : Vehicle
How do I remove the overspray? Razor? It's terrible and doesn't wash off.
8/11/2024
Paul S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The job was completed ahead of time & for less money than I was expecting.
8/3/2024
Alice L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The experience leading up to the repair, as well as the time that my car was in the shop, i felt well taken care of and comfortable with the status of things. I was able to check on the status at any time, and I also felt (mostly) well informed. There were some slips in the process near the end, when the team at Carstar unfortunately lost a member and a lot of things got dropped, such as new charges and the car not really being ready to be picked up. But those are understandable considering the circumstances.
7/26/2024
Francis B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Communication was great and it was repaired quickly. One of the technicians was helpful in answering my questions at pickup time. The car came back beautifully clean - bonus! Repairs look great. Thank you!
7/19/2024
Biyu L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair was great, my car feels brand new again. Thank you.
6/20/2024
Benjamin D. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Best customer service and car looks brand new - will recommend to every Tesla owner I meet
6/19/2024
Jill T. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I was beyond happy with the service and communication from Carstar. The wolf was done quickly, and I was kept informed at every stage.
6/15/2024
Chen X. VERIFIED CUSTOMER
Vehicle Make : Vehicle
great services and staff. 10/10
5/17/2024
Tomoko A. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair job was well done, which we expected, but we really appreciated the great communication with us before but especially during the repair work. Emails and calls made us feel connected and not just wondering what was happening. We also appreciate that you worked with insurance company, taking that burden off us. Thanks to the whole staff!
5/13/2024
Kathleen R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Easy process, great communication and awesome work
5/1/2024
Ed B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
99%. Great service. My only issue is the error about audio and that I have no backup sounds. Trying Tesla first.
4/18/2024
David S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Friendly, helpful staff!
4/6/2024
Crystal M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Abby was wonderful and helpful. Made the experience really easy.
4/6/2024
Anthony C. VERIFIED CUSTOMER
Vehicle Make : Vehicle
great customer service from phone to in-person, attentive, fixed my issues on the spot.