Harry's Auto Collision Center

The miss communication between you and the Bentley service center cost me 10 days without my car and a great deal of inconvenience. I ordered the parts from Bentley and when they arrived I turned the car in. They sent the car to you with the instructions that they had the parts. You people then ordered the parts all over again. Keystone cops? you decide!

The young lady from Enterprise was a pleasure to work with. I must start by saying that Eduardo had a pleasant attitude and was friendly throughout the entire transaction. I believe he gave the best level of customer service he thought was possible. Now that that's out of the way....I have never been more disappointed car service in my life. When I dropped my car off, I felt like the claims adjuster spent more time telling me what he wasn't going to approve to be fixed than what he was going to approve. There was even paint from the other car that had transferred to my car that he tried to say was not from the accident. Eduardo tried to back me up the best he could, however, I imagine his hands were tied. It was never my intention to get anything fixed beyond what was damaged in the accident. As they took off the bumper, I overheard the mechanic tell the adjuster that damage on the back bumper in particular seemed to be from previous work that wasn't done well. When I mentioned that the previous work on the bumper was performed by Harry's I was told that this wasn't the case and that I had taken it somewhere else (not the case. I have the claim info)....needless to say, that they weren't going to fix it appropriately. I was also told that a part of the front of the car needed to be fixed as a result of the damage from the wreck, but in order to get to that damage they had to fix the fender and that they needed me to pay to have the fender fixed so that they could guarantee the work.....despite the fact that they said it needed to be fixed as a result of the accident. I left feeling like I was being taken advantage of. This continued throughout the entire transaction. I asked Eduardo for a quote on some of the additional work (right fender, rockers, etc) that would not be covered and was told that it would be close to $3k to get all of the work done. I asked for an itemized breakdown, to decide if I felt like any of the work was worth getting done. At first I was told that he could not break it down because of the way the system itemized the work....then, moments later, he began advising on the itemized fixes. The right fender, in particular, was quoted to be around $****,200. I decided that I would get the work done (fixing key scratches/vandalism) and would just use my insurance since it'd be cheaper to just pay my deductible. When I was given the estimate to sign to begin the work, it was now just over $700 to get the work done, which was a significant difference in cost. I asked why there was such a disparity and was treated as if I had no idea what I was talking about and that I was never told a price that exceeded $700. In business, trust is one of the most important things that you can offer a customer.....trust that you can do the job well and trust that you'll take care of your customer. I do not feel like I was taken care of as a customer by either Geico or Harry's and it was very disappointing. I felt like I had to fight to get them to pay attention to my concerns and, even still, that my efforts were fruitless. I have lost my trust/faith in both Harry's and Geico and anticipate seeking other options for my insurance as well as any future repair needs. Warmest regards, Sequoia

It was relieving to get a completion date and actually get my car back before the completion date I was given, the daily updates on the vehicle were also great!

These guys took some yellow paint I had stuck on the side of my car for about 3 months,lol, that had absolutely nothing to do with the repair! The actual damage that was done to my car, job well done. Can't thank them enough!!

Everybody was friendly, I was updated on a regular basis and the car looks like new. I was just wondering if maybe the power socket was disconnected during the repair, because ever since I got the car back, it doesn't work anymore? I'd appreciate a short reply Thanks!

Excellent Repair,BUT AREA VERY CONGESTED!

I greatly appreciate that when I was informed there was a delay with my car, that Linda already had a resolution that was helpful. I had to make a few calls towards the end to see what was happening, but she was more than helpful in resolving issues and providing excellent customer service. Overall a good experience. And my car looks prettier than when I bought it. Thank you!

It took longer then scheduled(3 days) and one part is still missing (1jo825237AD sound baffle )I told Jennifer Valadez I am waiting for the answer. sincerely

Thank you

Terrible customer service. You had my auto 45 days and returned it damaged. I will not recommend your service to anyone. My auto was returned with a broken windshield and taped on door side light after keeping it in your shop of a routine repair for 45 days. Unacceptable!

The staff was great from Mr Guzman who checked me in to Lizette at the counter. Every time I called they gave me an update. Talked with several employees. Tiffany was great at check out. I was very thankful for the loaner, however, it could have been a newer car. Will definitely recommend friends for come here. Thanks!

Why were all my radio pre-sets erased?

See Yelp review. Linda Rankin is awesome

Quick. Careful. Well documented.

My car looks great and they finished 6 day early then expected. That was a great surprise! I am glad that Jim Falk Lexus insisted that I go to Harry's.

Dropping off and status updates were great. My car was finished in a week, which was 10 days earlier than the estimated time frame, so I was very pleased with that. What I was not pleased with was the state of my vehicle when I came to pick it up. The body work that was done looks great but then as I walked around the rest of my vehicle, I noticed about 6 different scuffs on my car that were not there when I dropped off. Additionally there was a nick in the paint on my trunk, which again, was not there when I dropped off. I was working with David Gasparyan since he was the account manager on duty when I dropped off my car on a Saturday, and he was a pleasure to work with. Very nice, thorough and accommodating. My actual account manager I was not impressed with. She seemed very put out when I pointed out the discrepancies on my car and was down right rude when I told her I wanted the nick fixed on my car. As we all know, cars are an expensive necessity and most of us take pride in our vehicles. I expect that when I drop off my car and entrust it with automotive professionals, that I get it back fixed and without additional imperfections.

my passenger door wouldnt open. other than that everything was ok.

The Jod was perfect

Amazing staff. Will definitely recommend, excellent service!

We were told by geico to bring our car to Harry's so we did, it was assessed and then we left it there for a week while we went on vacation. No one told us we had to wait an additional 2-3 weeks for Geico approval, I get that's not Harry's fault but someone could have mentioned it, part of why we left if there was so it could be done or close to done when we returned from out of town. But everyone we dealt with at Harry's was very nice and helpful. Then I got an email saying we could come pick up our car while we wait for approval from Geico so we called this morning at 12noon and were told that it was a whole process to get it and 3pm would be better, good thing we called. My husband showed up at 3pm and waited two hours to get our car, just to pick it up in the same condition in which we dropped it off. I don't think I need to elaborate about how unacceptable an amount of time that is to simply pick up a vehicle, after we were told to come at a certain time.