Irene was very professional and kept me updated on the progress of the repairs. The repairs itself is excellent and job well done.
9/5/2024
Kevin W. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate the way you handled my concerns. I liked the way my car was presented to me. Thank you
5/31/2024
Hector R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank great repair work.
please work on someone explain detail repairs when completed, no one went over the repairs, I just got the keys, and someone brought me my truck.
3/31/2024
David A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Outstanding job. I filled out a previous feedback. There was a dent made on my car while it was in the shop. David Shepard called me immediately and resolved the issue. The damage was repaired in an hour, just like he promised. Really a great job. I can't speak more highly of the job Steve and David did.
5/25/2022
Dana S. VERIFIED CUSTOMER
Vehicle Make : Ford
The process was long but a job well done!!
5/15/2022
Jody G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Never got any phone calls or updates on my car. I went up there twice to get updates myself.
4/3/2022
Yolanda O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Timeframe, I was without a vehicle over 6 weeks.
3/21/2022
Steven L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I'm pretty sure I did this survey once before :-|
1/14/2022
Erin A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Steve was very nice but we had a few issues that were not resolved. The first was that someone broke the key and when we went to pick up a new one, it was not programmed with a chip and are still waiting for it to date. Also I called to let him know that there was some bare metal that was not painted when you opened the back door. I was told the new key and the painting would get done at the same time. I have yet to hear back and left a voicemail on 12/03/2021. I would appreciate some help with this completion
12/6/2021
Michael R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fantastic customer service
Steve and the collision center people are outstanding
10/13/2021
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Dodge
David Sheperd is the man!!
10/4/2021
Gloria T. VERIFIED CUSTOMER
Vehicle Make : Buick
I felt like Bayway was exclusive there just for me, service couldn't have went as smoothly & professional as it went.
9/12/2021
Felix M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Body Work and paint.
7/15/2021
Alexander M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was amazing and excellent customer service.
6/13/2021
Tonsall D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The fix was good. I had my oil changed it was time for the service, however my tires were not rotated. I told the body shop that I wanted my truck detailed. They said they would. When I picked up the vehicle I was told that it was clean that morning but it rained. I live in Pearland it had not rained for 8 hours. I have a breatherlyzer in my vehicle which the service lady said that they decided not to contact Smartstart and just have someone breath. That was not the case because it had been taken out of service and had to be repaired after the truck was turned over to me. And to top it off. Someone left a pack of cigarettes in my console. Overall it was ta poor customer turnover process. Did not meet my expectations.
5/29/2021
Leslie B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Staff was great explaining process and job was well done.
2/6/2021
Beverly M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great place. Love to see the same familiar faces. Doing business with them over 15 years. Highly recommended for service and new car deals. Thank u.
2/5/2021
Joseph K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Work and Customer service is excellent. Keep up the good job
2/1/2021
Sandra G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service received from Richard and rest of the staff. I appreciated the text messages with updates.
8/4/2018
Jennifer K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you bayway for your quick service and hospitality.