The customer service is great at the front desk. Other men who answer the phone are not so nice. I was extremely disappointed in the phone call I received on Saturday telling me I had a huge door ding on the rear passenger door on the drivers side. He said he could fix it for $691.00! Seriously! He had all the stuff already to fix it, including paint and he had to remove the door to fix the original dent anyway as well as paint it. He wanted to charge me over half the price of the first dent. This to me felt like he was only after more money and trying to scam me since insurance was paying for the dent. To fix that door ding should not be that much since the labor to get to it was already included to fix the dent. Maybe a couple hundred and I would have done it but not almost $700! That was ridiculous! Especially when I got the estimate I was told it could be fixed pretty cheap since all the supplies would already be there and they had to remove and install the door to paint anyway.
8/5/2016
Stephen B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Work looks good, and took only 3 days. Great job!
8/5/2016
David P. VERIFIED CUSTOMER
Vehicle Make : Dodge
It's great to be kept up to date about the status of the work being done. The job was done in a very timely and professional manner. We have brought vehicles here before and if need be will do it again. Thanks again for a job well done.
8/3/2016
Brittany S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Awesome customer service experience! I loved the text messages that kept me up to date with my car.
7/31/2016
Judy U. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work and service
7/30/2016
Nancy B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thoroughly and completely 100% satisfied. Completed ahead of schedule and you'd never know it was in an accident 2 weeks ago. ACR has restored my faith in auto body repair shops
7/30/2016
Kris G. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys sll ROCK! Haven't even looked at my taillight. I just know it's done well.
Thanks
Kris and Arnie
7/29/2016
Debra H. VERIFIED CUSTOMER
Vehicle Make : Jeep
I took my jeep in to have a repair done on the bumper. The jeep is my vehicle I use to deliver the mail so it was really dusty on the inside. When I picked it up they had washed the outside and detailed the inside! Addison Collision Repair rocks!
7/28/2016
Barbara N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Not only repaired,but detailed. I was pleased being informed through out the process. Very professional. Thanks
7/28/2016
Dawn K. VERIFIED CUSTOMER
Vehicle Make : Ford
Was impressed with the staff and the entire process. A very professional experience !
7/23/2016
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great experience!
7/22/2016
Robert H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The car still needs some adjustment on the passenger side door and some touch up paint. I will bring it in Mon. for these corrections, Thank you.
7/17/2016
Kathryn S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service and client treatment were great
7/16/2016
Stevanie B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The shop manager took his time to answer all my questions and very professional. Great experience!
7/15/2016
Jaime B. VERIFIED CUSTOMER
Vehicle Make : Acura
The service was FAST and the results were top notch. The communication during the repair was excellent, and your customer service was fantastic. We couldn't be happier and will definitely recommend you to others!!
7/15/2016
Kevin W. VERIFIED CUSTOMER
Vehicle Make : Honda
Addison Collision went above and beyond what we expected. We were very satisfied when we got our car back in great condition!
7/13/2016
Carina G. VERIFIED CUSTOMER
Vehicle Make : Ford
I went first to Rob Green I did not like the service. I went to Addison Collision the services was great. And I like how my pick up was fix it. Thanks.
7/8/2016
Cindy C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The staff was very helpful. They kept me informed and I loved the texts.