The communication when the car would be ready and updates could be improved because there was additional damage detected that the agent missed and it pushed back the completion date and I had to keep calling to find out since they sent a vague email that did not give a definitive date and did not follow up, Plus when I did pick up my car I had to bring it back because during the cleaning/detailing process an air hose was used that blew things into the vent fan and was extremely noisy. The quality was fine but some small things could have been better.
3/22/2016
Gilberto A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the good work
Thank you for a job well done
3/11/2016
Walter P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Courteous staff, extremely helpful, focused on customer satisfaction. 40 year customer.
3/2/2016
Richard B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the care you took in repairing my car. you told me initially that I would be glad I brought it there, and you were right! I also appreciate the communications regarding the progress on the repairs. I will recommend your department whenever the opportunity presents itself. Thanks!
2/9/2016
Jan G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Germain body shop did amazing job and my car looks new again ! Thank you
2/9/2016
Greg T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The family amotspehere you provide is second to none. You take care of the customers as if you want us to keep returning and that really means something to me. I live by Toyota Direct but with the way you treat me and my car I will probably never know how they are. I will keep driving past them heading to the eastside. Thank you for your service
1/29/2016
Shirley R. VERIFIED CUSTOMER
Vehicle Make : Honda
My car was in excellent shape when I picked it up . It was nasty outside but my car was spotless . Thank you for your excellent work
1/24/2016
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Went above and beyond to locate rental. Car was nicely detailed at pickup. Body work looks good. Thx!
1/23/2016
Danny M. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is Becky Martin, the actual car owner. The body work done on my Prius was excellent and was completed w/in the time frame given. I also really appreciate the great car wash. My compliments the staff.