I was completely satisfied the way they handled and fixed my car, I would recommend this shop to my friends, thanks again.
3/31/2016
Jacob H. VERIFIED CUSTOMER
Vehicle Make : Honda
I very much appreciated how service king kept me updated throughout the process. Also, all the staff I worked with were very helpful. I also appreciated they were connected to State Farm and I could pay my deductible there. Plus, my car looks great!
3/15/2016
Carol S. VERIFIED CUSTOMER
Vehicle Make : Kia
I was so delighted that that kept me informed as to the repair progress. They explained each area that needed repairs and what they would do to get my automobile back in great shape. When picking up my automobile and to my surprise, they had cleaned it inside and out. I couldn't be happier than I am with the employees and how they treated me. They have been great in all areas of customer service and repairs.
3/13/2016
Terry J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything was done as explained and service was above and beyond expectations.
2/20/2016
Jill B. VERIFIED CUSTOMER
Vehicle Make : Honda
I have yet to collect my car but the communication from Dan at Service King in Rockford has been excellent. I have appreciated his tone of voice and his reassurance. He was informative in a manner I could understand and did not patronize me when I asked questions. He does a great job. The folk at the Naperville office clearly need to do some kind of customer service training or team building learn to like each other or something to make them a happier bunch of people.
2/20/2016
Jessica Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so much for all your help. Excellent customer service, quick repair, and great communication made the experience stress free.
Thanks again!
2/18/2016
Christina P. VERIFIED CUSTOMER
Vehicle Make : Ford
Wow! To say I was completely satisfied would be a total understatement! Daniel I worked with from beginning to end. He made me feel so comfortable and I was NOT worried about my car at all through the whole process! He kept me completely updated answered any questions so promptly! I will definitely tell everyone about this experience!
2/13/2016
Wade F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate their outstanding service above & beyond their requirements that rate a five star rating out of 5 stars -- I especially appreciate their email notifications to me of the status of the work that they doing on my car. All of the employees were very attentive of my questions and concerns and that includes everyone from the receptionist to all of the workers. They made my day when I arrived to pick up my "good as new car" that even looked as good on the inside as well as the outside -- that really impressed me. I highly recommend them! Sincerely, Wade F
1/24/2016
Emilio G. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I loved being kept up to date with everything going on. Quick and friendly service and the work done looks great.
1/15/2016
Michelle W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was very courteous and helpful, especially the manager (Russ, I think) at the Rockford location.
12/29/2015
James B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very pleased!
12/18/2015
Roecker R. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looked terrific. I was really pleased with the details.
12/12/2015
Vicki L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The vehicle has had issues starting all weekend. Also, when it is shifted into drive or reverse, you push on the gas and the vehicle won't move. I have to turn it off and restart it at least twice in order to get it to move. Also, after bringing it back already after being repaired, the navigation screen is pushed in and won't come back out (I don't know if it was pushed in too far while it was getting detailed a second time or what). Very frustrating especially this extra busy time of year.
12/6/2015
Joyce L. VERIFIED CUSTOMER
Vehicle Make : Toyota
As I mentioned when I picked up my car, I was told it would take 3-4 days. It took 10. I asked why because before I took it in for repair, I talked to the front desk and said I want to make sure all the parts are here before I bring it in. I feel there is a lack of communication explaining the delay.
11/26/2015
Shannon P. VERIFIED CUSTOMER
Vehicle Make : Jeep
This was a wonderful experience I love the way my car looks. Your staff were very friendly and kept me updated on the status of my vehicle. And it was done in a timely manner. I would recommend service king to any and everyone that I know thank you