Service King North Aurora

I have talked to Shane the regional manager. He is all over my issues. Thanks.

I loved getting text messages and calls from the techs. Also the efforts to have this done timely were grear

Even though it was the inside of a truck bed I believe the quality of the finish work was done by a 2 year old

The repair service and the communication was excellent. There is no need to contact Service King for updates on your vehicle Service King will keep you informed through every stage. Pick up day BE prepared TO BE impress and guys excellent cleaning job on the inside of my vehicle.

They take really good care of everything.

Friendly, knowledgeable and fast - would highly recommend them.

The car was ready as promised and at what a great job was done,like the accident never happened,you have great techs! and my wife saw her car she Kick me out of her car threw her stuff in and drove it to the store you know what they say happy wife,happy life,thanks guys made my day!! Vicsanjr

everything went smoothly and seemed very coordinated, i appreciate the coordination with the rental car company which really helped me out

I am very satisfied with the job that was done on my car

Great customer service my car was repaired in a fairly good amount of time. I was always kept updated thruout the service which was very convinient for me to find out the status of my car. Thank you for your service.

Brian Harrington is a credit to your company. Because of my experience with Service King in general and Brian in particular, I would not hesitate to use SK again and will recommend SK to friends and family needing repairs to their automobiles. Thank you. George P

Steven Gates was very helpful and knowledgeable when writing the estimate. Tom is the tech who did the work on my car and it looks phenomenal! Can't even tell where the damage was! Very pleased. I will most definitely recommend Service King and this location. Thanks!

Everything was great! Good friendly professional people. Great communication constantly throughout the process. And the car looks great.

Kind and efficient staff!

I was kept informed at every phase of the repair. Edgar explained everything so I could understand. The entire shop personnel that I delt with was caring informative and made an unpleasant experience bearable. Thanks

The Job was done right as I expected two thumbs way up, and a trophy for excellence well deserved. I thank you again

I was very pleased for the updates on text message. Never had to guess what was happening.

None

I called and scheduled my 1st appt. on 12/28/16. When i brought car in i explained i did not have rental coverage. I was told they could pre order the part (i even offerred my CC and was told no problem.) It needed a front bumper. When i brought the car in, on ****/23/17 I was treated like I had not ever been there before. No estamite could be found, I had not been entered into the system. As soon as my info was entered I received multiple text msgs from two different numbers. The 1st one stating I had an appt. coming up on the 23rd... it was the 23rd. Definately a computer / humas miscommunication. I was told by the service mngr (guy with clip board, seemed in charge of customer/shop interaction) that my bumper had not been ordered, and he had no estamite, then found something and assurred me the repair would be completed by ****/25/17, ****/26 at the latest. I continued to get texts from automated system stating repair was on schedule for 2/****/17. I called and was told to disregard the "Problematic" text msgs. This continued to the point of being told by text the car was 74% completed when in fact i had already been cintacted by the shop to say it was done. I was also unable to get them to stop calling ****-****-xxxx- deceased, number is being disconnected. The car looks good, i just need to make sure the brackets are a tight fit. Respectfully, Doug King

Staff was pleasant and informative. Thanks for making this such an easy experience!