Great job, Felipe was very courteous and attentive to details! I will recommend your firm if the need arises.
1/19/2018
Jeff C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Lone Star went above and beyond my expectations - very professional!
12/4/2017
Hn Stephanie. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The agents were very courteous and handled matters quickly. Felipe helped me and did a great job. Thank you for great service!
10/29/2017
Karen V. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated the ongoing updates and the fact that the working condition of all items affected by the repair were checked before it was turned over to us.
8/5/2017
Margaret W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They never called me...I had to take the initiative to call and follow up with when the parts were there, when they were painted, when I could bring my car in for the bumper replacement...if I didn't call, not sure how long I would have been waiting.
6/16/2017
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Updates that repairs would be delayed would have been nice. I had to call each day to inquire about its status.
5/18/2017
Mary C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The body repair work was completed on time and my car looks great! Many thanks to Bobby and all who work there to get my car repaired so well and so quickly!
5/14/2017
Sonia V. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent customer service! Will recommend.
4/21/2017
Fred S. VERIFIED CUSTOMER
Vehicle Make : Lexus
I talked to Bobby about the scratch on the right front deflector. I will bring the car back in for that work at a later date. Hopefully, it can be done from one day to the next.
The repair on the rear bumper looks good.
4/15/2017
Don B. VERIFIED CUSTOMER
Vehicle Make : BMW
My pick up date was extended three times. Bobby and Fernando explained that it was BMW of S.A. was slow on the parts
Happy fishing!
4/8/2017
Elizabeth B. VERIFIED CUSTOMER
Vehicle Make : BMW
Always choose Lone Star for excellent service and repairs!!!
3/31/2017
Claudia V. VERIFIED CUSTOMER
Vehicle Make : BMW
I got a call 3 times to let me know my car was ready when I was not even able to turn on my car. They never told me this was a problem. I had to leave work 3 times to gp get my car. The first time i went to pick up my car I noticed that the condensor was not replaced like the estimate said. I cant' believe that the mechanic said my car was ready when they did not even check the condensor. Lone star did not even clean my car. I would not recommend this place at all. They cannot be trusted.
3/29/2017
Kimberly D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fernando and team were great! Definitely will not go anywhere else from here on out!
3/17/2017
Kris R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The staff was very friendly and very professional. The work was done quickly and the quality was top notch.
3/13/2017
Henry E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Being kept up to date by Fernando on a daily basis was fantastic and comforting.
3/9/2017
Deana S. VERIFIED CUSTOMER
Vehicle Make : Honda
I dealt directly with Fernando and he was terrific. He answered all my questions, he was also very personable. My car was completed by the date originally given and I received status emails daily. When I picked my car up all the repairs were good and the car was cleaned inside and out which was a very nice surprise. I would definitely take my car back there if I needed any more work.
3/9/2017
Stefan K. VERIFIED CUSTOMER
Vehicle Make : Lexus
We have used Lone Star several times in the past and value their exceptional service and professional quality. We continue to refer others as we can!
3/1/2017
Richard H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fernando was great to work with. Appreciate how clean my car is
2/28/2017
Alan M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
First time to do business with you all. VERY impressed with you. Fernando was wonderful!!!
2/28/2017
Nancy H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very pleased with great repair on my Lexus, "Ruby". Fernando did a good job communicating during the process. Although the car was not complete when I came to pick up, (wheel was not fixed & the door needed adjustment), these repairs were done within one day. It was very convenient to be able to leave Enterprise rental on premises. Thank You, Lone Star!