Sterling Mccall Collision Center Of Clearlake

The leather on door was rip at seam a hole was in leather I will bring it back next wek .Thanks Carl M

The repairs look great!! My car looks brand new again!

Fantastic work. Looks like the day I bought it.

Everything was excellent. The amount of time it took to be fixed was superb and my car is like brand new

I received a message that my car was ready to pick up. I arrived the next day as soon as the collision center opened, hoping to pick my car up and still make it to work in time, only to find out that my car was not completed. My rep rushed to try and finish the car, but several requests were not fulfilled. They forgot to fix the passenger side back door lock. The passenger side front door lock wasn't properly reinstalled, I assume from the reassembly of the car door. The car was not detailed. The interior was so dirty, that my work clothes were soiled from driving the car. This whole process also took almost 2 hours, making me very late for an important business meeting with business partners from New York. My rep promised me hat he would schedule my return and a loaner car to complete the car repairs. I was promised a call this afternoon to confirm the appointment. I never received a call. Furthermore, I dropped the car off with about 25-30 miles worth of gas in the car. I picked up the car and the gas tank range was on zero (0), so the car was either driven or the car we left on for an extended period of time for no good reason, considering the repairs were cosmetic. This afternoon, the car would not start and I was left stranded in downtown Houston. I haven't confirmed the reason yet, but I'm assuming that the car battery was drained during the cosmetic repair. I am beyond disappointed in the service I received. I live in Midtown Houston and I elected to bring my car all the way to Clear Lake for my repairs because of my normally great experience with your dealership. I've received terrible customer service from a lot of car places and wanted to avoid this by bringing my car there. I was greatly disappointed and want to have this problem resolved in a timely matter and my faith restored in the Clear Lake Lexus dealership. If these issues are not resolved immediately, I intend on taking the issue up with the corporate offices of Sterling McCall and Toyota/Lexus. Please help. I can be reached by phone, but can be best reached by email and would prefer all correspondence take place using email. Thanks in advance. Samuel B

The staff is very polite and efficient. Thank you!

Satisfied

My car came back look fantastic, customer service was great.

The only thing so far is someone didn't take off the tape from the gas tank. We thought it was broken.

Everyone was most helpful

Matt Jordan was very nice and they did an excellent job on my Lexus.

Mat Jordan did a great job of keeping me informed throughout the repair process. His professionalism made the entire ordeal bearable. The entire team reflects a positive attitude. I am very pleased with the work performed on my vehicle.

Very poor quality of work and attention to detail! Not at all satisfied.

I was very satisfied with the service, repair and the time line in which my car was repaired also the updates on-line.Thanks again

When they text you updates they should also call the same number they texted instead of calling the other phone number you gave them unless it's busy or goes to voice mail.

The whole experience was smooth and easy as a breeze. No gimmick. No surprise. The charge was exactly the same as it was estimated when I dropped off. I was well informed of the repair progress and the team worked seamlessly with Peter from Geico and Dave from Sterling McCall to coordinate the repair that's covered by Geico. Not only did I get my car back a few days sooner than expected, the repair job itself is superb. My car looks as good as new,and shining, thanks to the complimentary car wash.I am truly blown away with the whole experience and could not be happier with my decision to choose Sterling McCall. Thank you all for a job well done!

Service was good. They forgot to put the licence plate Back on, so there was a small delay with that.

Awesome people, good work, all in all a good experience. Thank you for going the extra mile.

People were very nice. Work was top notch!

I liked the text mail updates. The car looked great, your techs did a good job. Thank you. Cornelious