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Real Reviews from VERIFIED CUSTOMERS
Lynne H. VERIFIED CUSTOMER
Vehicle Make : Volvo
Workmanship was great. Everyone was extremely helpful. Thank you.
4/13/2016
Michael F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Did job on time and car looks exactly like it did before being hit... excellent work & perfect color matching!!,
4/13/2016
Yuvonne W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The receptionist Stacy was very rude the first time I arrived at Sterling McCall collision center. I had to call the manager and let him know exactly how much treated I really wanted to go somewhere else because of the poor customer service. Today when I picked up my car I was not greeted when I walked into the receptionist that was sitting at the desk was rolling around in her chair the other receptionist was watching TV .I had to ask for my service representatives my name Bruce and they didn't call other than that I'm pretty satisfied I don't ever think I do go back there with those same people again.
4/13/2016
Kymberly W. VERIFIED CUSTOMER
Vehicle Make : BMW
The workmanship is shoddy, there is damage to my car that wasn't there when I dropped it off. Both rims on the drivers side of the car are damaged and the front drivers tire is damaged as well. The entire car has fine scratches like it was dried with a dirty rag. There are chips in the paint, and the cameras in the bumper have both been put in upside-down. The proximity sensors in the front bumper are not working right. All of the holes drilled in the front bumper are rough around the edges and should not be. The access panels to the headlights were just slapped on. Not only did they not cover the entire hole as they should, but they could have come off while I was driving.
4/13/2016
Celida C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I can't remember the lady that I first spoke with but she was a joy to work with. Chord was awesome, he took care of everything from first point of contact and repaired my car in a timely manner.
4/13/2016
Cherryann J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for taking good care of my chevy an again i love all my up my up dates i was not worry about a thing.thank you i appricate every thing.thankyou.!
4/13/2016
Paul W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent job. Completed as promised.
4/12/2016
Marlene D. VERIFIED CUSTOMER
Vehicle Make : Lexus
We wish we would of had a little better contact.
4/12/2016
Tatiana N. VERIFIED CUSTOMER
Vehicle Make : Nissan
loved getting updates about my car! thank you guys so much!
4/9/2016
Norma D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciate all the texts update gave a peace of mind that they were taking good care of my vehicle. Thank you!
4/8/2016
Tiffany C. VERIFIED CUSTOMER
Vehicle Make : BMW
The repairs look great. The staff was very helpful
4/8/2016
Chaundra W. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was the easiest vehicle repair process I ever went through. Thank you!
4/8/2016
Peggy R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Bruce Chance was a dream to work with. He was very professional and always kept us informed as to the status of the car. I picked it up today and was so happy to get it back that I probably didn't tell Bruce what a great job he and his team did. The car looks and drives like brand new. Thank you so much, Bruce. I hope I won't become a frequent flyer at McCall Collision Center, but I am very glad to know that Bruce and his team are there. Thank you very much. Peggy R
4/7/2016
Raymond Christian. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Team was courteous, quick to respond and update the repair status.
4/7/2016
Juanita R. VERIFIED CUSTOMER
Vehicle Make : Ford
Bumper is misaligned
4/7/2016
Carla S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I got the issue corrected. It's all good now.
4/6/2016
Suzette D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kode was excellent and profacional The front office not so much
4/6/2016
Prya A. VERIFIED CUSTOMER
Vehicle Make : BMW
Very poor customer service. Absolutely no updates given on my car that was there for almost a month. Phone calls not returned. I had to make calls to get the process moving or else my car would still be sitting there. Called back to get phone updates as never got text or email updates as was told, n never hot phone updates either. Overall a poor experience.
4/2/2016
Morris T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I never thought I'd be writing a glowing review of a car repair facility, but Sterling McCall Collision Center was top notch. The repair job looked great, I was kept well-informed as the job went along, and customer service was great. Having a rental car right in their office made things extremely convenient. Because they were on my insurance companys approved list, they integrated seamlessly with my insurance company to put me in a rental car without a dime out of my pocket up front, and they even washed and vacuumed my car before I got it back. I hope I never need a collision center again, but if I do, I'll be back to Sterling McCall.
4/2/2016
Nancy M. VERIFIED CUSTOMER
Vehicle Make : BMW
Courteous, good communication, worked to stay on schedule, repairs are great, no issues, and the rental was more than appropriate as was the service. Nice job to all.
4/1/2016