Sterling Mccall Collision Center Of Clearlake

Not sure if my car is supposed to make weird noise. While reversing it makes a weird noise like its rambling and then while I drive there's a loud squeaking noise like the hood is loose or something is hitting. Never made the noise before it was taking but I'm not sure if it's because of the repair

100% total satisfaction Thanks

From the first phone call we made about bringing our Lexus to be repaired, we were very pleased how the young lady was able to schedule an appointment for us in a very timely manner. We must say this was the first time we experienced excellent customer care from a auto repair shop. After filling out paper work, we were introduced to Cord, he explained the process of how our car would be repaired and the expected time it would take those repairs. He told us he would be the person that would keep us up to date on the repairs, and I must say he did an excellent job of keeping us informed on the progress of the repairs. We were confident that we had brought our Lexus to the right place to be repaired. Cord gave us a call on Tuesday afternoon saying that our car was ready for pickup. We came in the next morning and as we drove up our car was parked out front of the repair shop, we were like wow, what an excellent job. My husband went inside to see Cord and take care of paperwork. Cord came out to show us our car, we are very pleased with the work done by Sterling McCall Collision Center and the excellent work by Cord, it was indeed a pleasure having him oversee the repairs to our car and I must say he was kind and made us feel very at ease through this whole process. We would definitely recommend Cord and Sterling McCall Collision Center to others.

Perfect

Very appreciative of the communication level. Chord was fantastic

Wonderful professional experience.

After I picked up my car, I noticed that my windshield was damaged in several places. I am very upset especially how long it took you to repair my car. I left a message with Mark(?) and waiting for a call back.

Bruce handled my claim with precision

Great Job

Excellent communication and service. Repairs were good as new. Would recommended Sterling McCall to anyone that needs repairs on their vehicle

They took care of everything. No hassles ! Tony Ross met me right on time for the estimate. Suzanne Cook had my rental car ready to go. Today I got my Honda back looking like new .Donnie Swick kept me up to date on the progress . Thanks y'all !

I asked for my windshield to be replaced..the person said someone wpuld get back to me ..no one ever called me.....

My car was ready early, and they assisted me with getting the oil changed and polishing out some scratches. Wonderful service!

Kept me informed about the repair status. Very helpful

The experience was quick and simple! I dropped my car off on Monday and was able to pick it up that same week on Friday! I was super excites when I picked it up as well since it was absolutely finished and there were no issues with it after picking it up! Cord was great as well with his customer service I am glad I had a great experience since some shops can be a nightmare.

The team that handled my claim today did an excellent job across the board including car rental. Thank you for a great experience. I will keep you in mind for our next car body repair Tom Allen

Office Staff are very friendly and accommodating. Quality of repair work is good and Service Advisor kept me abreast of the repair schedule. I am satisfied with the facility and will recommend it to others. The Representative for the car rental facility onsite is superb. She is very professional and a pleasure to work with. Overall experience was great !

I was fine once they started on the car. Trying to get everyone to understand the insurance situation took quire a few tries.

The communications regarding the status of my car were greatly appreciated. Staff members were friendly and helpful. I also appreciated the extra care taken to ensure the job was done right.

This is my second time using your services with Cord as my service rep. I hope I do not need to come back, but if I do, I know I will be well taken care of. Thanks!