Sterling Mccall Collision Center Of Clearlake

The Sterling McCall/Geico experience was handled very professionally and provided excellent updates and results. Also very helpful and personable Was Sharon with the rental car located in the same office which made the entire experience very easy and convenient.

Great Service!

Like my update on my car and friendly staff . Happy with the date they date my car and the prompt service on the date estimate to be ready. Thank you! Happy holiday ????

I appreciated daily text messages regarding the status of my car repairs, rather than having to wonder when it would be finished.

Everyone was very helpful, nice, and wonderful! My car was even fixed ahead of schedule. Perfect service. Great job!

Received a call saying Van was ready, Damage was not completed when I inspected the Van Had to leave it again.

Yes with out question. Bruce made sure I was kept informed and took care of dealing with the insurance company for me. 100% painless process

Cord is always polite and professional

Great personal service! I am very satisfied with the communication, professional service, great workmanship and friendly personnel. Regards, Surette S

Work done in timely matter, keeping Us informed with the repair progress. From the time we get The appraisal To the time of pick up. Everyone involved Is very professional.

I want to specifically compliment the outstanding degree of customer service provided in this repair experience by your service rep, Bruce Chance. To begin with, Bruce displayed an outstanding degree of professionalism, courtesy, friendliness, and respect for the customer's plight of having to deal with a collision repair situation. He was extremely meticulous in explaining the potential damage, and how the damage review and repair process would go forward. I could not have asked for a better rep from your organization to work with on this matter. As further example of Bruce's outstanding support and customer service, I believe he went above and beyond in this particular repair case based on the following: The car involved in this repair case belonged to my 93-year old mother who lives in Pasadena. She was recently released from a local hospital stay due to having incurred a recent heart attack which necessitated her hospitalization. Her doctor has not yet cleared her to drive and the forecast is that it'll be another few weeks before that will happen. I am her oldest son; and I currently live in California. I traveled to Pasadena, staying for 3 weeks to assist my Mom in her recovery efforts after hospital release. It was during my visit that my Mom's vehicle accident occurred; in fact, I was the driver with my Mom as the passenger, when we were rear-ended. Based on the forecast repair time when my Mom's car was brought in, I explained to Bruce that I would already be back in California by the time the repair was completed. I also explained my Mom's situation and that she would not be able to pick the car up herself because of her current inability to drive. In discussing with Bruce what other options might be available to allow my Mom's car to be picked up by someone other than my Mom, he unhesitatingly offered another solution to this dilemma. Bruce offered that once the repair was complete, he could have my Mom's car delivered by Sterling McCall to my Mom's house at no charge because of her unique situation. I could not have asked for a better solution to this problem; and it illustrates yet another example of the excellent customer service demonstrated by Bruce in this particular case. Bruce is an outstanding representative of your organization and he should be commended on what a great job he does in providing such an outstanding public face on behalf of Sterling McCall. I would strongly recommend your repair facility to anyone if all your service reps are as customer supportive and professional as Bruce. Thank you for this opportunity to comment on the Sterling McCall service experience. While my Mom's name was on the service order, because of her age and current medical condition, I have served as her rep in dealing with Bruce Chance and Sterling McCall in this case on all communications, Larry Rannals San Clemente, CA

I did not receive one phone call with a status update the time my vehicle was there. When I did go to pick it up, there was a hair painted in my bumper, I spoke to the manager and he said he was going to call me back by ****:30, I never heard from him again. There was a spot on my lift gate the rep told me they don't think it was done by the accident but will touch it up for a good survey, it didn't get touched up at all. Very poor customer service.

I can't think of anything at this time.

I was satisfied with the communication via text messages. The only issue I would like to mention is that I was expecting an employee to walk with me to my car and give me an overview of what was done and ask me at that time how it looked to me. Phone messages are fine during the work, but at the delivery of the vehicle I would have liked a representative to be with me. Thank you.

Great job! Love the frequent communication. Only thing I would add is a detailed cleaning.

Thank you!

You have some of the best people working there. You're receptionist Christy was very helpful and polite. Bruce is the best Tech ever and Suzanne I knownis with Enterprise but she was Terrific...just and overall super experience. The work was Superb!

Friendly, thorough and timely!! My satisfaction was their sole goal!

Steven Palmer is an hones adjuster an Cord Currington did an outstanding repair. The entire process was so efficient

Great service! Great customer relations!