The repirs were excellent. The time taken and updating the progress wasn't great..I was informed that the expected completion was on 22nd but no one called or informed. That it is delayed.
3/28/2017
Dawn P. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Neil Waas was an amazing Service Advisor. I was getting ready to travel and he made sure that he had all of the information prior to my departure, even taking the time to wait while I completed communication with my insurance. I was kept updated as to the status of my vehicle through multiple mediums. The repair was excellent and the vehicle clean when I picked it up. Thanks!
3/28/2017
Vera L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The service was great. The people were fantastic. I was kept abreast of the progress of my vehicle. Thanks again.
3/28/2017
Miguel S. VERIFIED CUSTOMER
Vehicle Make : Mazda
LOVE LOVE LOVE THE SERVICES I RECEIVED FROM CORD. GREAT GUY!
3/25/2017
George P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Yes, complete satisfied and especially appreciated the daily messages.
3/25/2017
Vanieta B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I am extremely satisfied with the results of my car getting fixed. When it was almost time to pick it up they noticed a small dent and kept it an extra day just to fix it and make sure that I am happy with the result and that it looks perfect in the end. Donnie and his group of guys are very good and my car looks almost better than it did when I first bought it. A1 service. 10 out of 10, definitely recommend!
3/25/2017
Stephanie T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Awesome thank you so much for all your help in my matter
3/24/2017
Rick S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent and fast service! Didn't expect turn around time to be so quick! excellent work!!!!
3/23/2017
Dorinda M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My repair was done in record time.
3/22/2017
Wayne W. VERIFIED CUSTOMER
Vehicle Make : GMC
I really appreciate them keeping me updated on my vehicle process and the outcome I was really happy with.
3/21/2017
Lazetta B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Appreciated the update text. Donnie and Stacy were very helpful
3/21/2017
Carmen S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very pleased with the whole experience. Everyone wad friendly and most importantly the work was fone correctly.
3/21/2017
Larry S. VERIFIED CUSTOMER
Vehicle Make : Lexus
I applaud Donny for his commitment to customer satisfaction.
3/18/2017
Gerry M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Bruce was very friendly and professional.
3/18/2017
Gilbert T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
will discuss issues when contacted
3/17/2017
Tanya S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The job was done quickly and professionally. I am very satisfied with the work and with the customer service!
3/16/2017
Phat L. VERIFIED CUSTOMER
Vehicle Make : Toyota
very happy for the repair,the only thing is very hard to comuninicate with serive adviser,not easy to contact him,probably he is the only person to deal with and very busy,by the way about 90% sactify
3/14/2017
Tim W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The auto accident that damaged the front portions of my RX330 included damage to both headlight assembly brackets. The broken brackets are not separable items and are the key connecting points for mounting the assembly to the vehicle structure. The damage was pointed out during the initial inspection with the GEICO claims personnel and a Sterling McCall repair tech... who both viewed and acknowledged the broken assemblies. However, during the repair estimate and ultimate repair... only one of the damaged assemblies (driver-side) was replaced... the passenger-side assembly was retained and partially repaired with epoxy. The concern and complaint is that the repair work on the broken assembly connect points does not appear to be reliable and should have been replaced with a new assembly. The mixed-matched assemblies are not complimentary to the vehicle, nor are they 100% to the owner's satisfaction. Please notify GEICO claims agent of this issue and provide a schedule to have a new passenger-side headlight assembly installed. Tim W
3/14/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The lower paneling on the rear bumper was not installed correctly. I asked how much was paired on the car, and the representative stated it was just the trunk and rear bumper. Yet once I saw the car in different lighting I noticed that a lot more of the car was painted than stated. The difference is visible and I found overspray. Thus, I lost value in my investment that I can never recover.
3/11/2017
Katrina R. VERIFIED CUSTOMER
Vehicle Make : BMW
Bruce Chance was very helpful and understanding. He keep me informed about my car and when it would be ready. Also the Manager Staci was very nice and helpful too.