Sterling Mccall Collision Center Of Clearlake

Thank you for the constant updates and the personal phone call when my car was ready

Fast, friendly service.

Matt did a good job.

My car came back even more damaged than when I took it to you in the first place, there are gouges in the leather and door panels! This damage was NOT there when I gave you my car! Your people did this when they took out the seats!

Omg these guys and gals are the best ever I love them all

I am not happy with the work they did in my car. I am going to bring back

Mat was a wonderful tech rep. Very pleasant and efficient. Russell S

They did a good job repairing my car and did it fast. Gave it back clean

Excellent job on my car and friendly service

Excellent service adviser and staff. It was a very enjoyable experience.

Everything was on time No excess waiting Job done well!

Yes, it was fine..

Vehicle was just like new. Nice clear work done to it

Let's take a look at this from the perspective of a client approaching your Collision Center for the first time... It looks like a construction site, with cars parked everywhere, being washed or moved, some blocking the sliding-gate entrance. I considered driving around to the other side of the Lexus building to look for the right entrance. If there were any signs or directions, I missed them. Inside the compound there were cars parked everywhere, even blocking lanes and other cars, with no indication of what I should do... so I just parked in the one remaining open space. Not sure if there was a sign on the entrance, but for sure there was nothing posted to indicate that customers should sign in and take a seat. The workers behind the desk were busy and customers had to interrupt them to find out what was expected. (BTW, did you know that the Enterprise main phone number has no listing or knowledge that there is an Enterprise station at this location? I could not even get their phone number from the Lexus service desk. Enterprise told me to call back when I had dropped of my car and they would sent a rental from the Friends wood area.) Having said all this... the net result once I got over the learning curve, is that the service and personnel at Lexus, Sterling McCall and Enterprise knew their jobs, we're friendly and helpful and took care of business. The phone text alert system was executed successfully and I appreciate that service. My car looks brand new again. Thank you.

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Staff was amazing & service was on point!

Service was great. I appreciated them follow up on my con questions and concerns

I give a perfect score, specially for Mr. Cord Curringnton He is very professional. P Rohi

They are extremely accommodating to my needs and work hard to accomplish my repairs as soon as possible with great customer service. They kept me informed through the process

We are very satisfied and would highly recommend anyone to this collision center. Everyone was great and extremely helpful.