On the way home from picking the car up the bumper has falling out of its clips that hold it up. Also there is a grill insert that wasn't replaced as well. Also the mirror switch isn't working correctly on the mirror that was fixed. I would have expected the car to be test driven to ensure everything was up to par with the repairs. Not satisfied at all
11/14/2017
Larry M. VERIFIED CUSTOMER
Vehicle Make : BMW
Car was done in a reasonable time frame Matt was very well at communicating with me which was very appreciated
11/10/2017
Andre K. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am very satisfied with the quality of work done on my vehicle. I'm mostly impressed with the customer service and quick communication from Suzanne. I was already happy with everything and to top it off she came out of her office when I was there to pick up my vehicle, it was cold and raining last night and Suzanne took the keys and was trying to go get my truck to park it under the canopy so that we could complete a walk around out of the rain. Way above expectations. Great job to the entire team. From this experience I don't plan on going to another body shop for any other needs.
11/9/2017
Jessy F. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am very satisfied with service. They make me feel welcomed. The job they do on my car is very excellent, I have been there 3 times and I would recommend them to anyone. They make me feel like family.
11/9/2017
Linda G. VERIFIED CUSTOMER
Vehicle Make : GMC
Cord and Ray **** are wonderful to work with
11/9/2017
Steve S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went great.
11/8/2017
Tim L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt Jordan was wonderful!
11/7/2017
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional and quick service. Would highly recommend
11/6/2017
Leigh Ann. VERIFIED CUSTOMER
Vehicle Make : Honda
Suzanne was amazing and kept me informed throughout the repair process. The entire team/system is the best I have ever dealt with! Would definitely recommend to anyone.
11/6/2017
Patricia Sue. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated very much the "white glove" treatment in the repairs of my SUB, but especially the daily up-to-date notifications in regards to the status of the the work in progress. And especially the caring & knowledgeable account
From my Sterling-McCall advisor,Cord.
11/5/2017
Eduardo W. VERIFIED CUSTOMER
Vehicle Make : Ford
The car was dirty on the inside when I picked it up
11/4/2017
Don S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Cord was excellent. Good communication, on schedule, courteous, quality work.
11/4/2017
Linda B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fast service and jwork looks good
11/4/2017
Priscilla M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Look, overall I’m extremely impressed with the entire process I’ve had during my incident. From my insurance company Farmers, my rental car service with Enterprise, and the customer service at Lexus. Cord with Lexus Clear Lake has been awesome with updates, patience with all my questions and super informative on what I had done to my car. He didn’t just say here’s your receipt, have a good day. He went over my records and maintenance and brought my car around to me. Cord has been a huge part of the overall happiness I have from this experience. Thanks Cord at Lexus Clear Lake! You rock!
From Priscilla
11/3/2017
Kalie H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Donnie was awesome about keeping me in the loop about the repair process. The front desk could use some work on customer service skills, but everything else was great. Thank you!
11/2/2017
Amita D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Friendly excellent services.
11/2/2017
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks beautiful! Thank you so much!
11/1/2017
Kerry T. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for the awesome customer service. Very friendly, understating, & kept me very well informed.
Thank you so much
Kerry T
10/28/2017
Friedrich H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent, fast, reliable service!
Thank you!
10/27/2017
Phil F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Perhaps you're wonderful employees came close to being too nice, but I would rather have that then an employee who seems to disinterested in a customer's needs and how to satisfy those needs in the business environment of course. So yes I would use the word perfect in this instance, and perhaps leave off the final t... But it really is a very thin line of overdoing and your company has my highest of recommendations!