Always great service, I won’t take my car for collision repair anywhere else. Lance is the best!
9/27/2019
JEFF S. VERIFIED CUSTOMER
Vehicle Make : RAM
Great job as we always receive. Jimmy and Lance are great to work with. We will continue to refer our friends to F L T collision center.
9/25/2019
TOM H. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The collision center made an inconvenience tolerable Thank you so much
9/25/2019
Caroline B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Jimmy was really great to work with! He was prompt in letting me know the status of my car. I loved the text messages for the updates too! Thank you my car looks great again!
9/21/2019
GER K. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great customer service! Will bring my car back for future repairs
9/21/2019
SILVIA C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
James Glass was absolutely fantastic. I can only recommend Folsom Lake Toyota.
9/17/2019
BOBBY B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Gas tank was bone dry barely made it to the gas station when I left almost a half tank,tire pressure warning gauges came on with 23 psi in all tires and I admit I left a coffee cup and o.j cup from McDonald's in the truck cause was in a hurry but when I picked up truck center console was full of mold when I was told that the truck would be detailed.Didnt have to detail but don't tell me your gonna detail and do a **** job.
9/14/2019
BRAD S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
It's nice to see a business and team that still takes customer service seriously....even when absolutely swamped with work. All employee to employee conversations stop, even when work related, if a customer is waiting. My car was clean inside and out even though it was incredibly dirty when I dropped it off. Thanks Rick and Jimmy!
9/9/2019
MARY W. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Lance made my whole experience bearable. He has the patience and personality of a saint. I’m being sincere.
9/8/2019
ERICA K. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The staff is wonderful
9/5/2019
DAN B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Lance was wonderful his customer service was great! He and his tech Bill walked me through every step of the repair. I am a car guy I notice and pay real close attention to body lines and the gaps between doors hoods and fenders. The repair on my wife’s brand new highlander was great. Her car had less than 400 miles on it when she was hit. And the paint on the bumper matches better than it did from the factory. I am really glad I insisted on Folsom lake Toyota for the repairs all the way through the process I felt important to them and I felt like I could trust them. In today’s world that kind of customer service is rare!! Thanks guys Dan
8/29/2019
Stephanie G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Jimmy Glass & his team are polite with a sense of urgency & timeliness. I loved the way Jimmy kept me informed on the progress of the repair. He gave me great info & answered alk of my questions. Thanks to everyone.
8/24/2019
TODD D. VERIFIED CUSTOMER
Vehicle Make : KIA
Job seems to be done well. Took a bit longer than expected
8/20/2019
Steven L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Thanks for the great job the team did in repairing our RAV4. It was a small ding but it took a lot of work to make the fender look perfect. You even cleaned the car’s interior which was very much appreciated. Steve & Karen Loomis
7/20/2019
Syed A. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The service guy - James ( Jimmy) was really helpful and went out if his way to satisfy my needs
7/6/2019
ADAM F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Awesome service, would come back!!!
6/23/2019
CLAIRE W. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I believe it would be nice if the service people could reattach the spoiler instead of having to order a whole new one. Since the old spoiler looked as though it could easily be re-attached, I truly hope Toyota reuses it after fixing the clips. I also hope that they could advertise that that big piece of plastic was fixed up and used again, aka recycled.
5/31/2019
Wendy H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jimmy was amazing and my car looked brand new!
5/2/2019
Eileen V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jimmy Glass was my service adviser and did a great job taking care of my repairs. He kept me informed and took the time to address some follow-up issues. The insurance companies could learn a lesson from him on customer service!
Thank you!
4/27/2019
Steven H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jimmy Glass did an excellent job keeping me informed through the entire process.