My car looks great and Paul was very helpful. Thank you.
3/15/2016
Steve S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service Rep was completely attentive and helpful. Great employee.
3/15/2016
Jieqiang G. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair quality is satisfied and I am very appreciated your service. Thanks a lot!
3/9/2016
Teri P. VERIFIED CUSTOMER
Vehicle Make : Honda
Found extra dings on side of car that were not there before. Howard tried to fix but did offer for me to bring the car back. I just have not had a chance and it's raining.
3/9/2016
Jeff D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was impressed with the professionalism, but also the friendliness, of the service, and how promptly the car was restored. A 12 on a scale of 10!
Jeff D
3/9/2016
Chris And. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car is like new, awesome service!!!
3/8/2016
Melanie K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The front desk workers need to be a little more friendlier! But my compliments to Rick!!!!!! Exceptional job in keeping me informed of the repairs! I was very emotional since the accident and Mr. Rick help keep me calm, he went over and above the call of duty in my opinion to assist me!
3/8/2016
Siraj A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Communication difficulty. Calls were not returned. When the car was finally delivered, it was dirty and wasn't washed.
3/8/2016
Thao N. VERIFIED CUSTOMER
Vehicle Make : Lexus
****, receptionist wasn't welcome, and after received the money, she didn't give the key to check out the car, and rude to cuatomer when the first time to meet for discussing the repair.
2, After recieved the car, need to come back several times for additional repairs with uncompleted .
We also need to come back today for another repairs
3/8/2016
Robert J. VERIFIED CUSTOMER
Vehicle Make : Lexus
N/a
3/6/2016
Susanne H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Awesome! Great customer service between Paul & Art nothing could be better
3/6/2016
Derek . VERIFIED CUSTOMER
Vehicle Make : Toyota
Rick was awesome and answered all my questions upfront and kept me updated throughout the whole process. The repairs on my car were perfect and it looks like brand-new!!!! great experience
3/3/2016
Artibahen P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Big hold up in returning the car after the completion of work .
This caused an huge problems and extreme inconvenience .
3/3/2016
Adekunle A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the good work.
3/2/2016
Maggie T. VERIFIED CUSTOMER
Vehicle Make : Ford
The paint turned out great-- I was really happy with the quality of the work. However, I was not happy with how long it took to finish. Our other vehicle that was vandalized was a larger vehicle, went to Service King and was done 2 weeks sooner. My insurance rental coverage ran out before this job was completed...Secondly, while I appreciated the text updates I did not appreciate being called 20 minutes before pick-up time AS I WAS ON MY WAY TO PICK UP THE VEHICLE to let me know that it wouldn't be ready until after the weekend. That call should have been made way before 5:10 pm. I would not recommend Sterling McCall to anyone because of the length of time it took to complete my repairs, the failure to meet deadlines and poor handling of my customer service experience. These issues have already been addressed with my service liaison but will also be addressed with State Farm who recommended this facility.
2/24/2016
Robert S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job!!!
2/22/2016
Larry J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!!!
2/20/2016
Mike N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Isaias is the best.
Totally professional and tuned into the customer's needs and concerns.
First class all the way.
And informed me constantly of the progress.
2/19/2016
Robert G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Anna was great.
2/19/2016
Carolyn L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had no worries during the process. I liked the text communication every step of the way.