I got a great service from Anne but I keep getting automatic conflicting texts about the status of my vehicle, I got a tactic message on7/28 that my vehicle will be ready on 8/5. I picked up on 7/28 as advised by Anne.
There should be an alignment not a gap.
7/29/2016
Robert L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have been taking my Lexus ( more than two ) to your shop for body works and have no issue with the works. Gone were those smiles and welcome feeling from the staffs at front desk to the adviser you met. It has been in my opinion as too much in strict business style. Not quite there yet but in given time your shop will look like one of these federal agencies. Cold and strictly business. May be that is the way your corporate executives would like to see. But may not me. There are a lot of body shops around this big city. I don't know what is your business model is. That's my comments.
7/29/2016
Sheila B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Isiah Ponce was excellent i keeping me updated about the progress of my repair. The repair was also great.
7/29/2016
Gerald A. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair work was excellent, however the service was not so great. First we received conflicting messages about when the car would be ready, making it very difficult to [plan on when to pick it up. I could never reach Rick by phone so I had to go by and see him ion person to resolve the conflict. Second, the tires on the car had to be removed to repair damage on the front and back rims. The day after we picked up the car, my wife had a flat tire and when the police went to put on the spare the tire rim lock was missing. They had to go to Sterling McCall and buy a new one.
7/27/2016
Benjamin P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great! I was kept up to date on status of vehicle throughout the process and it was completed when they said it would be.
7/27/2016
Dee And. VERIFIED CUSTOMER
Vehicle Make : Toyota
Howard was great!
7/24/2016
Tiffinni P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It took to long to repair my can then when I went to pick it it wasn't right I had to leave it there for another day I really wish I had choose another shop.
7/23/2016
Albert K. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The work you did exceeded my expectations. The service is terrific.
7/23/2016
Bobby G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mr . Ponce's concern with get the repairs right the first time stood out strongly during our number of conversations regarding the repair progress. I know it was the various repair technicians that completed the work, and the did a fantastic job.
Sincerely Bobby
7/23/2016
Norman B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Samuel was an excellent serviceman, and having Enterprise in the building was awesome. Thank you for a great experience. The repair was ready one day early also.
7/21/2016
Arthur S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Rick Green my service advisor was prompt and knowledgeable. And handled everything. Had me set up with the rental in no time. Called me when the truck was ready. Was always friendly. Recommend them highly
7/21/2016
Jeffery B. VERIFIED CUSTOMER
Vehicle Make : Lexus
My son's $400 radar detector is missing. It was in the vehicle when delivered for repair. Hopefully it will be located somewhere at the shop. If not, I will be filling a police report with the Stafford PD on Monday. Jeff **** ****-****-xxxx
7/17/2016
Phillip A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Anna Bonilla was really informative and contacted me everyday about my vehicle. Service was done promptly and I especially liked the text message updates.
7/16/2016
Diana S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Only one update was given over two weeks. I had to call
7/16/2016
Jaclyn R. VERIFIED CUSTOMER
Vehicle Make : Acura
Thank you, Paul! You went above and beyond my expectations!
7/16/2016
Raul K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was ok
7/9/2016
Lovy S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Please connect me.
7/7/2016
Mitzi G. VERIFIED CUSTOMER
Vehicle Make : Honda
All the staff was very courteous and helpful and eager to do a good job.
7/7/2016
Priscilla Robin. VERIFIED CUSTOMER
Vehicle Make : Lexus
They satisfied my needs by being timely in getting my car repaired, I was very satisfied with the appearance of the car and I highly recommend Rick Green,
He was courteous and kept me informed the whole time