I appreciate the text updates and communication throughout the process. Staff was always friendly and helpful when I called for making the appointment to final pickup. Even though they were super busy 4 of July week, Anna Bonilla was so pleasant to work with. Thanks for making my car repair easy. Thank you Ms Bonilla for your wonderful excellent customer service, where you know to deal with people under stress and you always keep a smile. Thank you Sterling McCall for your excellent TEAM everyone.
7/22/2017
Russell M. VERIFIED CUSTOMER
Vehicle Make : Lexus
I"m a loyal Sterling's McCall customer.The service is always exemplary and Terry was the bext and very professional.
7/21/2017
Gracie M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Mr. Greene was absolutely amazing... Excellent customer service skills as well as the front desk worker... Appreciate all the updates on my vehicle...
7/21/2017
Jason S. VERIFIED CUSTOMER
Vehicle Make : Buick
They not finished yet. Audio not working so they took it across the freeway to let UMC set or reset a code is what Terry said
7/21/2017
Richard H. VERIFIED CUSTOMER
Vehicle Make : Kia
I never want to speak with him again
7/19/2017
Neville F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Isaias did an excellent job and gave very good service along the way!
7/18/2017
Jeannie C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ms. Anna at sterling McCall advisor is so knowledgeable, professional with great customer service. I will definitely refer all of my friends who has Lexus to her for any repair in the future. Great experience!
7/18/2017
Linh N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Take 2 weeks for a 3 day job. Employee A.B. keeps promising that car is finished but still delays for several days until today, July 17th. We never come back to Sterling McCall Collision Repair Center and will not recommend to our family members, clients, and friends.
7/18/2017
Mary W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The customer process was good, help was available when you walk in. Enterprise Rental is in view, and help was swift. I was in and out quickly. Everyday I received an update on my car's progress which was truly appreciated. Downside, so many there to help, causes a lot of confusion for the customer. A simple one person to take note of the customers request, and then assign the customer to a clerk.
7/15/2017
Jimmy W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Service. Terry Medack's Customer Service skills are second to none. He is a professional. My vehicle looks great. Thanks to Sterling McCall Restoration Center and Terry Medack. Have A Great Day! Jim W
7/13/2017
Tamara W. VERIFIED CUSTOMER
Vehicle Make : Honda
Eulyces was awesome and kept me informed every step of the way. The front desk needs customer service training.
7/13/2017
Trealla E. VERIFIED CUSTOMER
Vehicle Make : Lexus
My service technician Rick was great. He gave me an estimate a few months back but I was unable to make it into the shop for the repair. When I came in last month he remembered the issue with my spoiler and we set up a time for me to drop off my car. The estimated time he gave me was accurate and I was in and out very quickly. Very happy with the service today...and my spoiler looks great!
7/11/2017
Walter B. VERIFIED CUSTOMER
Vehicle Make : Lexus
There is a noise in the back of the vehicle as if the bumper is not tight on the fender is not tight on the driver side as I drive down the street is rattling And making a noise that is very annoying
7/10/2017
Indeara D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service rick green was excellent as well
7/8/2017
Fannie H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job
7/7/2017
**** L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The paint on my hood (driver's side) dried with drips. It's not smooth and looks like wet dripping paint. Also, the windshield was not applied properly as well. The seal is in even. That's all I can see for now but I am not happy!
7/6/2017
Mrs. E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I can't tank Sterling McCall restoration center enough for all the help and the great work they always do. Thank you Rick Green for yyou excellent work.
7/6/2017
Rocco C. VERIFIED CUSTOMER
Vehicle Make : Scion
Excellent repair and communication throughout. Did not expect car to come back so clean. Thank you!
6/30/2017
Bakhtawar R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good systems and procedures in place. Professional customer service