More info about the status of the work when the process is delayed.
11/19/2018
Eddy P. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am very happy with the work Ira collision done for me
11/17/2018
Nava H. VERIFIED CUSTOMER
Vehicle Make : Subaru
All was done with a smile , all that was promised
Was done. Jim is the best !!!! The girls in the front
were really nice . From **** to 10 - I give you 10 ????
11/17/2018
Jeremy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Was not updated on car completion time. Difficulty with communication. Took 5 weeks to complete, supplement paid on week two per records. Nobody went over work with me when received car
11/9/2018
Albert &. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service. Very friendly. Great job on repairing my car.
11/9/2018
John S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great job but too long to wait for parts.Everyone was pleasant and very professional.
11/9/2018
Willaim M. VERIFIED CUSTOMER
Vehicle Make : Audi
Repair took much longer than originally anticipated. Lots kf delays. Poor communication. Key contact unavailable most of the time. Tried to reach but mailbox was always full. Tough to get hold of. The main desk was fine and helpful. Bad experience.
11/8/2018
Stephen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The whole operation was satisfactory,including the car rental procedure.
11/8/2018
Florence E. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service. Communications system best I have seen. Personnel at Ira Collision excellent job.
11/7/2018
Glenn C. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was mostly satisfied, however my request for additional work to my vehicle was overlooked. A representative fron Ira regretted the error.
11/2/2018
Sonal L. VERIFIED CUSTOMER
Vehicle Make : Toyota
All done correctly
11/1/2018
Kathleen P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Communication updates
10/31/2018
Lorraine C. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was an excellent experience from beginning to end. Staff are very professional yet extremely warm and friendly. The work performed on my vehicle was perfect. I felt like I had a brand new car. The quality of work was was top shelf. I am so happy and would never bring a vehicle anywhere but Ira Collision. I can’t thank them enough.
10/31/2018
Olaf S. VERIFIED CUSTOMER
Vehicle Make : Audi
Hi—Your text alert program is odd. Over the course of this project I received notices that were corrected or changed with a phone call the day I got the text. Today I received a note that my car had been picked up today. We picked it up on Saturday. I am not sure why this repair took a month, but I get it was complicated and that another estimate was needed mid way through. That said, the car looks like new and everyone we dealt with, from the front desk to the pickup to Greg, the estimator, was friendly and professional. Thanks.
10/30/2018
James A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repair of the vehicle was fine. Things like pre-collision system and others were not working when returned. MAJOR inconvenience to bring it back again to fix what was working when brought in originally.
10/27/2018
Renrick C. VERIFIED CUSTOMER
Vehicle Make : Audi
I was under the impression that my car would be detailed before I picked it up. I even recieved a text saying it would be detailed. I was very disappointed. My car was not even washed.
10/26/2018
Elizabeth P. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looks great. However, communication was poor at best. I’m not accustomed to having to be “the squeaky wheel” to get heard. This the second time I’ve had my cars at ira collision. My experience was just as frustrating both times.