I was kept informed every step of the way! Mary is awesome. She kept me informed and was a delight to work with. The. We also had the car detailed while in the shop and it came out beautiful!! It was definitely worth the money!
2/9/2019
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Honda
The process was seamless. Good communication along the way.
2/9/2019
Brian O. VERIFIED CUSTOMER
Vehicle Make : Audi
I was so impressed with the work. My
Car was detailed both inside and out. The team texted me each step of the way. Impressive.
Thank you!
2/9/2019
Igor E. VERIFIED CUSTOMER
Vehicle Make : Subaru
It could have been even better to get update/ notification as was promised, when car was actually ready for pick up (02/04), and not waiting for our call (02/06). Otherwise- excellent service.
2/7/2019
Carol M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very pleased from start to finish Especially liked the texts keeping me informed of the progression of the repairs
2/7/2019
Edward W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Peter and Aimee were great throughout the process
2/7/2019
Llewellin M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car fixed, cleaned and fueled. 10/10 you guys know how to repair.
2/6/2019
Darnell D. VERIFIED CUSTOMER
Vehicle Make : Maserati
This is our third family car that we have brought here (crazy, I know!!) and we have been very pleased with the work that has been done to them. Everyone at Ira is so nice and they describe in detail what has been done to the vehicle with the repairs. I hope I don’t have anything happen to any of our vehicles again, but if something does, this will be the place we bring it!! Thank You :)
2/6/2019
Micheal W. VERIFIED CUSTOMER
Vehicle Make : BMW
I received my car with a noticeably damaged headlight upon pick up. The shop attempted to buff out the damage without success. I spoke to Peter and he informed me that the headlight would be repaired and would call me back after speaking with MetLife. I never recieved a call back from Peter. Also the area on the body that was repaired was not buffed out completely, there’s a dull area.
1/31/2019
Keith A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
There was a mistake of installing the wrong part, which I discovered, still being resolved
1/29/2019
John L. VERIFIED CUSTOMER
Vehicle Make : Audi
Overall, the operations at Ira need to be addressed. I came in on December 28th to schedule an appointment. When I showed up on January 7th for my scheduled appointment, there was no record of it. After I worked through that hurdle and dropped my car off, I got a call 45 minutes later asking why I left a key for an Audi and not a Subaru (note: I don’t own a Subaru. I own an Audi...which I had JUST been talking with the team about). After talking the team through this (again) I then received a call two days later to talk about the repairs. It became apparent that the team still did not know that they were supposed to working on both the FRONT and BACK of the car. After many days and many unnecessary explanations, they seemed to finally be on track. Then I got a call asking if I wanted to bring my car in for repairs even though it had already been at the shop for a week! Completely baffling to be honest. What started out as a quote of $****,800 and “3 or 4 days of work” ended up actually costing me $3,300 and 18+ days without my car. My experience was bad, to say the least.
1/29/2019
Marcia K. VERIFIED CUSTOMER
Vehicle Make : Subaru
They did a great job on the car, but I was told it would take 2-3 days and it took a week. I had to pay for a rental and I would have made other arrangements if I’d known it was going to take so long.
1/29/2019
Stephen P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My truck looks brand new. I was just in for a very minor repair, a scratch on the rear bumper. But when I got the truck back, not only did the repair look great but it looks like the entire truck was detailed. Looks great! Thanks Ira!!!
1/29/2019
Kirsten H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I very much appreciated how Mary and the team kept in touch with me during the process. The almost daily emails were great, and didn't leave me guessing when the car would be done.
I also appreciated the fact that the car was finished when you said it would be finished!!
Thank you for making this an easy rxperience.
1/28/2019
Linda F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car was dirty inside and need to bring back because piece wasn’t reassembled completely.
1/27/2019
Albert D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair work was exceptional. Damaged area looks brand new. I was kept updated via text.
1/27/2019
Casey C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Seems well done so far, and my car is cleaner than when I left it :)