Patricia Murat was very pleasant and knowledgeable, Very Good customer service.
Rental was organized and easy.
Updates via texts was nice.
3/17/2017
Michelle Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was awful.....very disappointed. Confusion and lying about when vehicle was actually torn down and looked at. Vehicle was in your possession for an unacceptable amount of time (over 3 wks) before a quote was done.
3/16/2017
Alex M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great communication and great work. Very easy process. Thanks, Tricia and the whole team!
3/14/2017
Karen R. VERIFIED CUSTOMER
Vehicle Make : Toyota
EXcellent job
3/12/2017
Lori S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only advice I have is to update more often. I wanted text updates, but only got two during a 3 week period. . Otherwise, my car looks beautiful and it was very helpful and convenient to be able to rent a car on site.
3/12/2017
Joyce Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleasant group of people who did a great job I a timely manner would highly recommend ira collision and Jason to anyone who is in need of a good body shop
3/11/2017
Francis B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I love the consumer experience I get every time I deal with IRA Lexus
3/9/2017
Kelly H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Patricia is amazing! She kept me informed of everything going on with my car, pushed insurance when they were holding up the process, and I felt like she always had my back and was doing the best she could for me with everything. I have previously used Ira Collision before and came back because of Patricia, and I will come back again because of her (even though I hope I won't have to!)
3/8/2017
Melinda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thankyou again for a job well done,
3/5/2017
Brian T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Outstanding rep and service.
3/5/2017
Ashley D. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car came out beautiful!
3/4/2017
Karen A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Because ira dragged their feet repairing my bumper that was hit while parked it is costing me 350 dollars that i really cant afford fot r the car rental..thank you vey much ira. Both insurance companies agreed that it shouldn't have taken more then 8 days to fix. I wont be back again.
3/3/2017
Jennifer/james K. VERIFIED CUSTOMER
Vehicle Make : Lexus
From start to finish there was much communication. Although the insurance company was not always responsive, James and Madelyn ensured the repairs moved forward. James was very meticulous when viewing the vehicle for additional damages. Great team effort and it is much appreciated. James was easy to speak with and Madelyn was full of good spirit and provided the utmost customer service.
James Parker
3/1/2017
Andreas M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was fine with the repairs.
2/28/2017
Ann P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The update process was flaky. I got two emails saying you would update me Tue and Thur, then nothing for 9 days. They were not going to my junk folder.
Otherwise cooperative and excellent
2/28/2017
Evelyn K. VERIFIED CUSTOMER
Vehicle Make : Subaru
The only item I would note, and I recognize my car was significantly damaged and required a specific technician, was that the timing could have been a bit quicker - car arrived on January 6th to Ira and the process took several weeks for it ultimately to be taken apart. I recognize this was a high volume time when a number of collisions happen due weather and my car required specific handling so I am fine with that and understand why timing took longer than my previous experience.
2/27/2017
Annmarie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I loved that they detailed my car!
2/23/2017
Erin C. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the moment I walked into IRA's collision center I felt welcomed. The fact that you guys drove me to the Salem train station when I was just going to get an Uber made my day. Thanks for everything.