At times it seemed like chaos to get the car repaired and being a person who pays attention to detail I noticed a few new nicks, bad paint smell in the car and a small cut in my driver seat. Also misplacing my valet key and having parts laying around my trunk made it look rushed. These things are expected and not worth complaining about as I felt lucky to at least get the key back. Overall the work was solid as it was the last time I needed work done. I am just not sure the car was taken care of with the same effort. One other small note, the employee with the beard working Saturday in the shop should not be whipping cars around in the parking lot. The owner of the orange camero would not have appreciated it.
5/17/2017
John V. VERIFIED CUSTOMER
Vehicle Make : Toyota
When I left Messages for Jason I had to call three times before he would take my phone calls I'm not really sure why his excuse was he was at lunch
5/15/2017
Luis M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with the work that was done on my car . I have only one suggestion that in the future upon completion of the service please clean the inside of the clients car! My car was very dirty from dust and my seats were dirty
5/13/2017
Richard &. VERIFIED CUSTOMER
Vehicle Make : Lexus
James was very courteous and helpful!
5/12/2017
Elizabeth W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair was done very well. I wish there was better communication in the text messages sent. Evidently some extra items were found which necessitated going back to the insurance company for authorization, which delayed completion of my car for 2 add'l business days. This was not at all clear from the text messages. Also, a phone holder hanging from my rear view mirror was stolen from my car while it was at Ira Collision. (My car was in for a rear bumper repair, so there was no reason to go anywhere near the rear view mirror.)
5/12/2017
Mary S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very professional. Ira Collision called me after the Insurance Company notified them of the accident to verify that I was all set. I came in on a Tuesday and the person assigned to me was not there. The director took the car immediately to expedite the car for repairs. Car turned over to Jason Louf and he provided updates along the way. Jason moved the car repairs along so I could have my car at by the end of the second week and not go into another week. Would recommend Ira Collision to everyone. Job well done!
5/7/2017
Sujata &. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for your excellent service
5/6/2017
Anne K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice job and nice staff!
5/5/2017
Daniel H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Paul Kelley and his team did excellent work on my 2007 Camry. The bumper looks like new. Nice headlight. I highly recommend IRA.
4/28/2017
Stephanie Z. VERIFIED CUSTOMER
Vehicle Make : Audi
The length of time was 2 months. It felt far too long. Also, for the level of damage it seemed odd that a total loss wasnt incurred. Cost to repair was almost entire value of car. The level of communication was okay, but felt not enough personal touch via text message. I got mixed messages about the car being sent to paint shop then it took another 3 weeks to complete after it was supposedly ready to paint then suddenly there is some missing part on backorder. Then lastly I was supposed to get a text uodate and a week later nothing then shortly after I send a text asking for a final completion uodate I coincidentally get a call that my car os ready. Seems like I was forgotten about and there was no real attention paid to customer needs.
4/26/2017
Stephen H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The daily text updates with my car's progress was very informative and helpful.
4/25/2017
Christopher Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. Very professional.
4/23/2017
Shirley/richard W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks perfect! James Stone was very professional and kept me up to date. All around great job!
4/19/2017
Erik A. VERIFIED CUSTOMER
Vehicle Make : Audi
Great communication and customer service
4/15/2017
Melvis Njukang. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took too long
4/7/2017
Jared S. VERIFIED CUSTOMER
Vehicle Make : Audi
Everyone at the Collision center was wonderful, from the young woman who quickly and efficiently scheduled me and checked me out, to the man who helped me with my rental car and worker with my insurance to the man whom I assume was a manager who showed me my car and the completed work. Total professionals from start to finish, and the car looks perfect! Couldn't have had a better experience--a big thank you to the whole team!
3/30/2017
Dennis C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You have a simple, no hassle process. James was very helpful. I felt he went above and beyond to get my car repaired quickly and beautifully. Thanks!
3/27/2017
Cody A. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything was great thank you so much for the job you've done!
3/24/2017
David D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work! Appreciated the updates.Tanks for doing a great job overall!
3/23/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Toyota
IRA Toyota did a great job fixing my truck! All the people that helped me during the repair were great! They kept me well informed about the progress of my truck! Thanks again for all your helpful!