took another 5 extra day for putting a new spare tire covering, and license plate metal. You have issue on communication, service, integrity, keeping promise.
7/27/2017
Mark F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Wonderful!
7/22/2017
Hannah S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Willy was very helpful, and everyone else I spoke to was very willing to help. The paint is a weird color on a 7 year old car, and they matched it perfectly. They got my car cleaner than its been in a month. I appreciate everyone there.
7/19/2017
Moss Q. VERIFIED CUSTOMER
Vehicle Make : Audi
Your team , from my initial contact with Aimee, to the updates/progress reports from Madeline, to the overall coordination by James, was superb! Personal, professional, and capable. . I would recommend Ira without reservation.
7/17/2017
Medhat F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was handled with such standout service. The repair shop was excellent, they were great to deal with, kept me advices of the status of the repair. Proffessiionalism is exhibited throughout IRA Collision Center in Danvers MA. They are honest and always return my phone call promptly.
It was a great pleasure to deal with The Collision Center staff at IRA Toyota,
Thank you for super service.
7/13/2017
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Repair simply not done. Dent not repaired at all on first attempt, plus 4 day estimate took 8 business days. Very disappointed
7/12/2017
Stephanie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did nice job with the repair. They also cleaned my car which was very sweet. Thank you very much.
7/8/2017
Loreen/aaron C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not ur fault insurance issues
7/4/2017
Timothy/jennifer M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Unfortunately, I am very dissatisfied. A two day job ended up taking 10 days. When I picked up the car, my steering wheel was not straight and the steering column rattled. Tape was left on my roof. I was promised regular updates and did not receive them. At one point you had no idea where my car was. The job is not finished and I'm livid.
6/30/2017
Nathaniel B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Friendly no hassle experience, texts kepted me updated about where my car was in process so i was never wondering was was going on with my car.
6/29/2017
Janet D. VERIFIED CUSTOMER
Vehicle Make : Toyota
It ended up being longer to repair than expected.
6/20/2017
Elizabeth B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Work done on time and beautifully.
6/20/2017
Louise B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Madeline and Paul were very patient and
Helpful with My questions and concerns
6/17/2017
Marie Louise. VERIFIED CUSTOMER
Vehicle Make : Audi
There should have been more info on the update of the car
6/11/2017
Marcia D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Did not follow through on emails and phone calls. I had to call back 2 or 3 times to get any information.
The work on the car was good.
6/3/2017
Terry C. VERIFIED CUSTOMER
Vehicle Make : Toyota
just took longer then I thought it would. The women at the front desk was great and helpful.The gentleman who took me out to my car and explained what was done was also very helpful.
5/31/2017
Matthew D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was excellent.The staff was awesome! The service was done in a timely manner. The car looks brand new again. Thank you very much!
5/30/2017
Lori S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had a pleasant experience and appreciated the updates in the work being done. Hopefully I don't have to visit the collision repair center for a long time now. lol
5/27/2017
Paul G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Receptionist had a terrible attitude and was unfriendly all three times I was there. I was also disappointed that my rental was not a Lexus or at least bigger car.
5/22/2017
Noelle D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Black sticky glue on back window of rav when it was returned almost like a sticker was on the inside of window