You kept me in the loop as repair moved along, done in a reasonable amount of time, within insurance estimate, and the unit was buffed and cleaned in and out. Very Pleased with Paul Kelley and the team there. thanks so much!
1/29/2018
Dwight E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mary Almeida was great.
1/26/2018
Margaret M. VERIFIED CUSTOMER
Vehicle Make : Nissan
My repair experience was such a smooth process. Mary’s communication on a regular was helpful as she updated me on repairs. The repairs were flawless and completed in a timely fashion. The Hertz rental was just as satisfactory. Thank you
1/26/2018
Jaclyn D. VERIFIED CUSTOMER
Vehicle Make : Audi
When I first went to go pick up my vehicle on Sat. ****/20/18 I spotted my vehicle parked in the lot before I even went into the building I had seen scratches wear the accident still was. Didn’t even ask for the keys as I told them that I am not pleased and not leaving like that so they said they’d take care of it since it was heir fault etc. & then when I went to go pick up my vehicle yesterday before I went into the building in the rain I noticed there was a scratch still on my vehicle passing by it about to walk in. & this time they didn’t help me and it should’ve been in perfect condition. I’m going to complain to whoever I need to about the **** work that was done & it should’ve came out perfect after the fact.
1/25/2018
Olga M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The time, the communication, the job quality. Did not meet the expectations
1/23/2018
Michael K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy for past 25 years- look forward to another vehicle when ready! Always bring clients to ira. Especially thank you for helping many of the people I help on the rebound of life- divorce AA. That u help them drive away in a new car!
1/23/2018
Marissa R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mary was great to work with. Thanks Mary!
1/22/2018
Robert M. VERIFIED CUSTOMER
Vehicle Make : Honda
job well done, regular updates throughout on the job status
1/21/2018
Kathleen M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Outstanding service!
1/20/2018
Laura N. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was totaled, but Ira collision still treated me like a valued customer even though they couldn’t fix my car. They sent me email updates everyday and their customer service was great!!
1/19/2018
Holly B. VERIFIED CUSTOMER
Vehicle Make : Acura
I hate to say this but Amy .... once she saw me was Omg Holly
Meaning yet here you .. she’s is very nice and gives great customer service
Like I mentioned... I haves my vechikes go to IRA collision
Because there AWSOME
Mary is AMAZING... kind and absolutely an Expert ...
She is what “Greatness of customer service
I feel each and every time.. knowing Mary is handle my claim
I’m in the best hands possible
1/18/2018
Joseph B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Calling for a status for the vehicle was useless and I never received a call back. I would have to call 2-3 Times. The communication is a problem here
1/17/2018
Kristen P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
James was great
1/16/2018
John P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have a warning message displaying: “Check Hybrid system. Stop vehicle in safe place.” I’ll bring it by when you open on Monday.
1/14/2018
Ned W. VERIFIED CUSTOMER
Vehicle Make : Audi
My sunroof is still not working properly. Additionally when I dropped the car off my hood open just fine -and now the service technicians are telling me that that the coolant is low in the car and the hood won’t open. This is simply one of the worst experiences I have had with Ira. Other then RUSSELL the service is truly awful. I hope you will rectify this situation.
1/14/2018
Hamid E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I satisfied with my repair ,and thanks for the manager Craig I appreciate his help
1/13/2018
Elaine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
YOUR COMPETENT STAFF PUT ME AT EASE FROM THE MOMENT I
ENTERED YOUR BUILDING RIGHT AFTER THE ACCIDENT TO THE DAY I PICKED UP MY CAR.
MARY WAS GREAT.
THANK YOU Elaine B
1/12/2018
Paul L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so kind and eager to help every step of the way. The repairs were completed 2 weeks ahead of schedule and my SUV looks brand new! The ease of being able to leave my rental car at the collision center was so convenient. I received an email every week with updates, sometimes twice a week. You all managed to make this as positive an experience as possible given the circumstances. Spectacular service!!
1/12/2018
Angie S. VERIFIED CUSTOMER
Vehicle Make : Honda
I like the fact that I was in contact with a rep most of the time
1/12/2018
Kathleen P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Paul was very congenial, not often the case with customer service anywhere. He also sent frequent updates about where they were in the process.