My car looks good.
Wish it didn't take so long. Rental was costly for me.
Glad to have my car back!
Thank u
6/1/2018
Margaret L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks to all the staff at Ira Collision Center for your excellent service. I am very pleased. My car looks beautiful.
6/1/2018
Ucdz U. VERIFIED CUSTOMER
Vehicle Make : Toyota
VERY PROFESSIONAL
5/30/2018
James G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication and follow through has been very poor this time around. Messages were left and not returned, items not addressed and paperwork not submitted. If the paperwork is not submitted and approved by the insurance company for the extra repair time beyond the authorised repair time allowed in the next day or 2 there will be 4 days of uncovered rental expense (verified by both enterprise and Usaa) which I will be expecting Ira to cover.
5/30/2018
Beverly W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy with repair and attitude of
Greg and the desk personnel.
5/29/2018
Robert S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ira Collision always does a great job. Everyone there is very professional and helpful, including the people at Ira Rental. I would never go anywhere else.
5/28/2018
Jane L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mary Almeida is terrific and I really appreciate her assistance, courtesy and attention. She is great and a wonderful asset to the Toyota Collision Center! Thank you Mary!
5/26/2018
Stephen F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Greg Lynch treated me very well. He was very informative and professional during the entire process and it was a pleasure working with him. Five stars for Greg and your entire staff at the collision center!!
5/25/2018
Maria B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Amy, Becky and Mary were an amazing team!!!
5/25/2018
Stanley K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very well done and coordinated!
5/23/2018
Wallace W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We have already talked to your rep
5/23/2018
**** C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was extremely upset with the lack of knowledge from multiple members whenever I called for information on my car. I was transferred via phone to 6 different people. No one knew who was working on my ca roe who my service manager was. I was paying out of pocket on a rental and all I was getting fixed was my back bumper. I had to call 6 days in to find out what was going on. I was told they were trying to reach out to I Durante when a note specifically said I was not going through insurance. When I picked up my car I sat there waiting for 20 minutes because NO ONE informed my that my car was outside once I paid the cashier. I was told to wait for someone to do a walkthrough and finally the receptionist inquired where my car was... there is no reason I should have had to pay for 10 days of a rental car for the amount of work I had done. Any other place would have been half as long. And lack of communication is absolutely wrong! No reason i should have to call and nag for answers.
5/22/2018
David S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
This is third survey I have done. Please refer to the other two.
5/22/2018
Katerina W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and detail oriented in all aspects of repair work and customer satisfaction. Ira Collision truly cares about the work they do and want the customers to be happy.
5/19/2018
Elizabeth L. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was completed 11 days before the quote. Looks great. Many thanks!
5/18/2018
Julie P. VERIFIED CUSTOMER
Vehicle Make : Toyota
We will not be using the Toyota Collison Center again should the need ever arise. The process was extremely frustrating and the level of communication nearly nonexistent. I hope in the future your office learns to share information with customers in a prompt and professional mannner.